Manager, Cybersecurity Platform Operations

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Manager, Cybersecurity Platform Operations and help us do what we do best: propelling business forward.

The Manager, Cybersecurity Platform Operations is a pivotal leadership role responsible for managing a team of cybersecurity administrators charged with the deployment, configuration, lifecycle management, and continuous optimization of our enterprise cybersecurity tool stack. This position focuses entirely on platform engineering, systems administration, and the health enablement of key security technologies including SIEM, EDR/XDR, CNAPP, Vulnerability Scanning, and patch management tooling.

This is a dedicated platform enablement and engineering infrastructure management role. It does not carry operational responsibilities for day-to-day security monitoring, threat hunting, or active incident response. Instead, this team builds, tunes, and sustains the robust technology pipeline that directly empowers and scales our global Cybersecurity Detection & Response and Cybersecurity Engineering functions.

The ideal candidate brings a strong balance of technical engineering depth, enterprise-scale tool administration expertise, and proven people leadership skills. You will drive operational excellence, enforce rigorous SLAs/KPIs around tool health and coverage, and foster a collaborative environment to ensure our security analysts have highly dependable telemetry and response capabilities at their fingertips.

In this role, you will:

• Lead, mentor, and scale a high-performing team of Cybersecurity Systems Administrators and Platform Engineers, providing clear strategic alignment, career development, and performance coaching.
• Manage service delivery, backlog prioritization, and resource allocation to support enterprise project pipelines and dynamic operational demands.
• Establish, track, and report on key performance indicators (KPIs) and service level agreements (SLAs) regarding tool uptime, log ingestion integrity, agent health, and deployment coverage.
• Own the end-to-end lifecycle, including architecture input, deployment, integration, patching, upgrades, and retirement, for the enterprise cybersecurity stack (e.g., SIEM, EDR, CNAPP, SOAR, and Vulnerability Management).
• Partner directly with the Detection & Response and Engineering teams to ensure continuous integration of high-fidelity data pipelines and automated response playbooks.
• Establish robust health-monitoring, alerting, and auto-remediation mechanisms to quickly identify and resolve offline security agents, degraded log sources, or pipeline bottlenecks.