MANAGER (FACILITIES MANAGEMENT)

Facilities ManagerJob Description

The Facilities Manager will beresponsible for overseeing the daily operations, maintenance and overallmanagement of assigned buildings and facilities. The role involves leading thefacilities management team, managing service contractors, monitoring operationalbudgets and ensuring that building systems are maintained efficiently, safelyand in accordance with contractual and regulatory requirements.

Key Responsibilities1. Facilities Operations andManagement

• Oversee daily facilities operations, including building services, mechanical and electrical systems, utilities and other essential facilities.
• Ensure all building systems and equipment are maintained in good working condition to support smooth and uninterrupted operations.
• Develop and implement operational procedures, maintenance programmes and improvement plans to enhance service efficiency.
• Monitor facilities performance and ensure compliance with service level agreements (SLAs) and contractual requirements.

2. Maintenance Planning and Management

• Plan, implement and monitor preventive and corrective maintenance programmes for building facilities and equipment.
• Conduct regular site inspections to identify defects, equipment failures and potential maintenance issues, ensuring timely rectification.
• Review maintenance schedules, service reports and contractor performance to ensure works are completed according to specifications.
• Recommend maintenance improvements, equipment replacement and upgrading works to enhance building reliability and performance.

3. Contractor and Vendor Management

• Manage and supervise term contractors, service providers and subcontractors to ensure compliance with contractual obligations.
• Evaluate contractors' performance, workmanship, service quality and response times to ensure satisfactory service delivery.
• Review quotations, technical proposals and service specifications for maintenance and improvement works.
• Participate in tender evaluations, contractor selection and contract renewal exercises to ensure cost-effective services.

4. Budget Planning and Cost Control

• Prepare and monitor annual facilities maintenance budgets, operational expenses and expenditure forecasts.
• Review maintenance costs, contractor charges and procurement requirements to ensure effective cost management.
• Identify cost-saving opportunities without compromising service quality, safety and operational efficiency.
• Monitor project and maintenance expenditure, ensuring works are carried out within approved budgets.

5. Safety, Compliance and RiskManagement

• Ensure facilities operations comply with relevant workplace safety, fire safety, environmental and regulatory requirements.
• Review and implement risk assessments, safe work procedures and emergency response plans for facilities operations.
• Coordinate fire safety inspections, emergency drills and statutory inspections with relevant authorities and service providers.
• Investigate incidents, equipment failures and safety concerns, implementing corrective and preventive measures.
• Support the implementation and maintenance of the company's Quality Management System and relevant ISO standards.

6. Project and Improvement Works

• Plan and oversee Addition & Alteration (A&A), upgrading, refurbishment and facilities improvement projects.
• Coordinate with consultants, contractors and clients to ensure project works are completed within agreed timelines and budgets.
• Monitor project progress, workmanship, safety compliance and quality standards throughout project execution.
• Review completed works, coordinate testing and commissioning, and ensure proper project handover.

7. Team Leadership and ResourceManagement

• Lead, supervise and manage facilities management personnel, including engineers, supervisors, technicians and support staff.
• Plan manpower deployment, work schedules and resource allocation to ensure adequate operational coverage.
• Monitor staff performance, provide technical guidance and identify training needs to improve team capabilities.
• Coordinate with internal departments to resolve operational issues and ensure effective service delivery.

8. Client Relations and Reporting

• Act as the main point of contact for clients on facilities operations, maintenance issues and service performance.
• Attend client meetings, provide operational updates and address feedback or concerns in a timely manner.
• Prepare and review monthly facilities management reports, maintenance records, incident reports and performance updates.
• Maintain proper documentation of contracts, statutory records, maintenance activities and engineering drawings.
• Recommend improvements to enhance customer satisfaction, operational performance and service quality.

9. Emergency and Incident Management

• Oversee emergency response arrangements for building breakdowns, equipment failures and other operational incidents.
• Coordinate with technical teams, contractors and relevant authorities to ensure prompt resolution and restoration of services.
• Review incident reports and implement preventive measures to minimise recurrence and operational disruptions.

10. Other Duties

• Perform other facilities management duties and responsibilities as assigned by management.

Job Requirements

• Degree in Facilities Management, Building Services, Mechanical Engineering, Electrical Engineering or a related technical discipline is preferred.
• Candidates with a relevant Diploma and substantial facilities management experience may also be considered.
• Preferably 5 years or more of relevant experience in facilities management, building maintenance or integrated facilities management (IFM).
• Experience in managing building operations, M&E systems, maintenance contracts and service providers.
• SIFMA Certified Facilities Management Expert (CFME) certification or Green Mark Manager (GMM) certification will be an added advantage.
• Fire Safety Manager (FSM) certification will be an added advantage where applicable.
• Good knowledge of building maintenance, workplace safety requirements and facilities management practices.
• Strong leadership, problem-solving, communication and client management skills.
• Ability to manage multiple operational priorities, budgets and teams independently.