Manager, Infrastructure Operations

As a Manager, Infrastructure Operations, you will provide leadership, technical direction, operations oversight, and lifecycle management of Homesteaders’ core infrastructure services. Your role will include being accountable for reliability, capacity, security, recoverability, and cost-effective operation of compute, storage, backup, network, and data center related infrastructure. You will lead infrastructure engineering and operations while promoting automation, standardization, resilience, and modernization.

Your responsibilities will include:

• Core Infrastructure Service Ownership: Provides leadership and technical direction for compute, storage, virtualization, backup, recovery, data center, server operating system, networking, and related infrastructure services.
• Architecture and Engineering: Translates business and technical requirements into resilient, secure, and supportable infrastructure designs aligned with architecture and security practices.
• Operational Health and Capacity: Monitors availability, performance, capacity, lifecycle, technical debt, and support trends and leads resolution of complex incidents.
• Reliability and Resilience: Improves reliability, fault tolerance, backup, restoration, and disaster recovery readiness and owns resulting remediation.
• Network and Connectivity Services: Oversees enterprise network, internet, remote connectivity, DNS, DHCP, load balancing, and related services.
• Infrastructure Automation: Promotes automated provisioning, configuration, patching, monitoring, and maintenance through scripting, orchestration, and infrastructure as code.
• Security Partnership: Works with Security to implement hardening, vulnerability remediation, privileged access, logging, segmentation, and patching requirements.
• Vendor, Asset, and Cost Management: Manages vendors, support agreements, warranties, renewals, assets, licensing, capacity investments, and cost optimization.
• Lifecycle and Change Management: Leads upgrades, replacements, migrations, maintenance, and decommissioning with appropriate testing, documentation, and communication.
• People Leadership and Planning: Coaches team members, manages workload and priorities, supports career growth, and contributes to IT strategy, budgeting, and roadmaps.
• Incident and Implementation Leadership: Leads major infrastructure incidents and participates in off-hours upgrades, maintenance, and recovery events as needed.