Manager, Innovation and Data Analytics

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer: · Salary: $60,000 - $65,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees.

· 11 days of PTO and 10 paid holidays annually.

· Option to participate in the 401K plan with employer match.

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Manager, Innovation & Data Analytics supports organizational priorities by advancing data-informed decision-making, performance measurement, process improvement, reporting governance, and continuous improvement efforts. Partnering with leaders across departments, this role develops meaningful performance measures, reporting solutions, workflow improvements, and actionable insights that help monitor progress, improve outcomes, strengthen service delivery, and increase organizational effectiveness. This position supports the Sr. Director of Program Innovation in advancing strategic initiatives, translating business needs into practical data and process solutions, and ensuring the effective collection, analysis, interpretation, documentation, and reporting of program and operational data.

Essential Responsibilities:Performance Analytics & Reporting

• Collect, analyze, and summarize program, operational, and organizational data to support performance monitoring, strategic planning, and continuous improvement.
• Develop, validate, automate, and maintain organizational performance measures, reports, dashboards, and data visualizations that provide timely, accurate, and meaningful insights. Refresh and update dashboards as proscribed by SOPs.
• Collaborate with program and organizational leaders to establish meaningful performance measures, data collection processes, and reporting structures. Translate stakeholder needs into clear reporting requirements, analytic questions, and decision-support tools that help leaders understand performance, identify trends, and prioritize action.
• Provide technical assistance and feedback to teams to support accurate data collection, data quality practices, and actionable reporting.

Data Quality, Governance & Organizational Knowledge

• Follow data quality standards, validation processes, and reporting procedures to ensure the accuracy, consistency, and integrity of organizational data.
• Support reporting governance by maintaining KPI definitions, data dictionaries, report documentation, dashboard standards, and version control practices as directed.
• Develop and maintain documentation for reporting processes, data standards, performance measures, workflows, and SOPs, ensuring resources remain current and aligned with organizational practices as assigned.
• Promote responsible data practices, including appropriate access, privacy, confidentiality, ethical use of automation and AI, and secure handling of client, donor, staff, program, and operational data.
• Develop and maintain a strong understanding of the organization’s programs, services, client populations, outcomes, supporting systems, technologies, and operational processes.
• Apply organizational knowledge to ensure performance measurement, reporting, analysis, and continuous improvement efforts support organizational goals and service delivery.

Process Improvement & Implementation Support

• Support strategic projects and cross-functional initiatives that advance organizational priorities, long-term goals, and measurable improvements in performance, efficiency, and service delivery.
• Facilitate workflow assessments, process mapping, gap analyses, and current-state/future-state planning to identify bottlenecks, redundancies, handoff gaps, and improvement opportunities.
• Support Senior Director, Program Innovation as assigned to translate improvement opportunities into practical implementation plans, including timelines, roles, documentation, training needs, communication steps, and success indicators.
• Support adoption of new tools, dashboards, automations, AI-enabled solutions, and standardized processes through user guidance, training materials, feedback collection, and continuous refinement.
• Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned.