Manager – Insurance Operations

**Job
Summary**

We are
seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO
environment. The ideal candidate will be responsible for managing daily
operations, driving process excellence, ensuring SLA compliance, improving
customer satisfaction, and leading high-performing teams while maintaining
quality, productivity, and regulatory standards. Experience in US Insurance
Back Office processes is mandatory.

Requirements

**Key
Responsibilities**

• Manage end-to-end **US

Insurance Back Office operations** across Life, Health, Property &
Casualty (P&C), or Claims processes.

• Lead, mentor, and develop Team

Leaders and Operations Associates to achieve business objectives.

• Analyze operational data and

implement process improvements to enhance efficiency and reduce costs.

• Collaborate with clients and

internal stakeholders to resolve operational issues and improve service
delivery.

• Conduct regular performance

reviews, coaching sessions, and talent development initiatives.

• Ensure compliance with US

insurance regulations, company policies, and client-specific guidelines.

• Manage workforce planning,

capacity utilization, and resource allocation.

• Handle escalations and ensure

timely resolution of customer and client concerns.

• Support transitions, process

migrations, and implementation of new business.

• Drive operational excellence

through KPI monitoring, quality management, and continuous process
improvement.

Experience

• 5–7 years of experience in US

Insurance Back Office Operations within a BPO/KPO environment.

• Minimum 3–5 years of experience

managing teams in an operations leadership role.

• Experience handling US insurance

processes is mandatory.

• Experience in Life, Health,

Property & Casualty (P&C), Policy Administration, Underwriting