Manager, IT - AV Collaboration Engineer

Job Description

The Manager, It - AV Collaboration Engineer at a glance ...

The Manager, It - AV Collaboration Engineer is responsible for the engineering, design, implementation, and continuous improvement of enterprise audiovisual (AV) and unified communications technologies. This role ensures reliable, secure, and consistent collaboration experiences across corporate offices, sales offices, executive spaces, manufacturing locations, and remote work environments.

The engineer will own technical standards and solutions for conferencing platforms, room technologies, AV infrastructure, and related collaboration services. The role partners closely with the Operations Team, Facilities, Network, Security, Infrastructure, business stakeholders, and external vendors to deliver scalable solutions that improve communication, productivity, and employee experience.

Key Ingredients:Collaboration Platform Engineering

• Engineer, deploy, and support enterprise collaboration solutions, including Microsoft Teams Rooms, Crestron, Logitech, and other conferencing technologies.
• Manage room configurations, device provisioning, conferencing policies, platform integrations, and technical standards.
• Develop repeatable engineering patterns and automation that improve deployment consistency, reliability, monitoring, and supportability.
• Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and provide recommendations for enterprise adoption.

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AV Infrastructure Engineering

• Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage, and manufacturing environments.
• Engineer solutions using technologies such as Microsoft Teams Rooms, Crestron control systems, Logitech room systems, digital signage platforms, AV-over-IP, audio processing, cameras, microphones, displays, and related infrastructure.
• Create and maintain enterprise AV standards, reference architectures, room designs, bills of materials, deployment guidelines, and engineering documentation.
• Establish lifecycle standards and roadmaps for AV hardware, software, firmware, and room technologies.

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Operations & Reliability

• Provide Tier 3 engineering support for complex AV and collaboration incidents and problems.
• Lead root-cause analysis for recurring or high-impact issues and implement permanent corrective actions.
• Guide managed service and support partners in troubleshooting audio, video, networking, device, and conferencing issues.
• Define and improve monitoring, health reporting, performance metrics, and operational processes for the AV environment.
• Maintain accurate asset, configuration, and lifecycle information for deployed AV technologies.