Muslimin Trust Fund Association
Manager, IT & Innovation
- Compensation
- SGD 4.6K–SGD 5.3K / mo
- Location
- East Region
- Work setup
- Onsite
- Seniority
- C level
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Diploma or degree in Information Technology, Computer Science, Information Systems or a related discipline.
- At least three to five years of relevant experience in IT operations, infrastructure, application support, systems implementation or digital transformation.
- Some experience supervising employees, coordinating a small team or leading IT projects.
- Experience working with vendors and supporting system implementation or enhancement projects.
- Familiarity with cloud services, business applications, system integrations, automation and data-reporting tools.
- Experience in the social service, healthcare, education or non-profit sector would be advantageous but is not essential.
- Relevant IT service management, project management, cloud or cybersecurity certification would be an advantage.
Full description
Salary: $4,600 – $5,300 per month
The Manager, IT & Innovation oversees the day-to-day delivery of MTFA’s IT function across two key areas:
- IT Infrastructure & Operations
- Digital Transformation & Business Systems
The role ensures that MTFA’s IT systems, networks, devices and digital platforms remain reliable, secure and responsive to operational needs. The incumbent also coordinates technology projects and works with departments, vendors and service providers to implement practical digital solutions that improve work processes and service delivery.
The Manager, IT provides supervision and guidance to the IT team, manages operational issues and supports management in implementing the organisation’s IT plans and priorities.
Key Responsibilities
1. IT Operations & Infrastructure
- Oversee daily IT operations across MTFA’s premises and service units.
- Monitor the performance and availability of networks, internet connectivity, servers, cloud services, end-user devices and organisational applications.
- Coordinate preventive maintenance, system updates, backups and other activities to minimise downtime and service disruption.
- Oversee the deployment, maintenance, inventory and lifecycle management of IT hardware, software and licences.
- Troubleshoot or coordinate the resolution of escalated technical issues with internal team members and external vendors.
- Maintain proper records of IT assets, system configurations, licences, warranties and maintenance arrangements.
- Escalate major system risks, recurring issues and service disruptions to the Reporting Officer.
2. Digital Transformation & Systems Improvement
- Work with departments to understand operational needs, process gaps and opportunities for digitalisation.
- Coordinate the implementation and enhancement of organisational systems, applications, automation tools and digital platforms.
- Translate user requirements into clear specifications for vendors, developers and service providers.
- Support system configuration, testing, user acceptance testing, data migration, implementation and post-implementation review.
- Monitor the effectiveness and adoption of digital solutions and recommend practical improvements.
- Explore suitable digital tools, automation and artificial intelligence solutions that may improve productivity and service delivery.
- Ensure that implemented solutions are properly documented and supported after deployment.