Ppfas Asset Management
Manager - IT Operations
Manages PPFAS Asset Management's enterprise IT operations in Mumbai: administering Microsoft 365/Entra ID, Intune, Active Directory, business applications, networks, and backups, while driving security, DPDPA compliance, governance, and operational resilience at an L2/L3 level.
- Compensation
- Not disclosed
- Location
- Mumbai
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree or higher in IT, Computer Science, Engineering, Information Systems, or related discipline
- 5-8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations
- Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune
- Manage user/asset lifecycle, access governance, PAM, MFA, Conditional Access, and Zero Trust controls
- Administer and support enterprise applications (CRM, HRMS, Attendance, Service Desk)
- Implement DLP controls and support DPDPA compliance requirements
- Oversee network operations: firewalls, routers, switches, VPNs, SD-WAN, wireless
- Manage backup, recovery, disaster recovery testing, and business continuity planning
- Adhere to Incident, Change, Problem, and Access Management processes; vendor management
Nice to have
- Experience managing enterprise platforms in compliance-driven or regulated environments
- Microsoft Purview, Microsoft Defender, SIEM platforms, PowerShell automation, API integrations
- AWS/Azure, ITIL framework, ISO 27001, CRM administration
- Certifications: Microsoft 365 Administrator Expert, Identity and Access Administrator, Security Administrator, Intune Administrator, ITIL Foundation/ITIL 4
Full description
Job Summary As Manager - IT Operations, you will be responsible for the administration, security, governance, and operational excellence of the organizations enterprise IT ecosystem, including Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Enterprise applications, Network infrastructure, Backup platforms, and Compliance controls. The role requires an L2/L3-level technology professional capable of managing business-critical systems while ensuring availability, security, regulatory compliance, and operational resilience.
Key ResponsibilitiesIdentity Access Management
- Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
- Manage user and asset lifecycle, access governance, privileged access management (PAM), MFA, Conditional Access, and Zero Trust controls.
- Conduct periodic access reviews, entitlement audits, and privilege validation exercises.
Enterprise Applications
- Administer and support CRM, HRMS, Attendance, Service Desk, and other business applications.
- Manage configurations, workflows, integrations, user permissions, upgrades, and application security.
- Ensure application availability, performance, and continuous improvement.
Information Security Compliance
- Implement and manage Data Loss Prevention (DLP) controls and support DPDPA compliance requirements.
- Collaborate with Information Security teams on governance, risk mitigation, vulnerability remediation, audit readiness, VAPT closure, and incident response activities.
- Monitor compliance with organizational security standards and policies.
Network, Infrastructure Business Continuity
- Oversee enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, wireless infrastructure, and internet connectivity.
- Manage backup, recovery, disaster recovery testing, business continuity planning, operational runbooks SOP, and recovery documentation.
- Support infrastructure modernization, cloud adoption, and operational resilience initiatives.
Governance Vendor Management
- Maintain operational dashboards, MIS, compliance reports, service metrics, and management reviews.
- Ensure adherence to Incident, Change, Problem, and Access Management processes.
- Drive automation, process optimization, and operational governance initiatives.
- Manage relationships with OEMs, vendors, service providers, and implementation partners while supporting technology upgrades, renewals, and escalations.
Qualifications Experience
- Bachelor s Degree or higher in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.