Manager/Lead - Full Time

Quick Hiring Process

Luxury Highrise Lead Concierge

Full Time

Main Shift: 7:00 AM - 3:00 PM Monday - Friday with expectations to cover or adjust based on staffing needs.

Work Hours: 40-50 hours per week

Salary of $40,000 per year

About Us

Founded in 2006 by Gill Plummer, Radkin is a premier residential service provider specializing in luxury high-rise condominiums and gated communities. Our services include concierge, valet, and courtesy patrol.

Our staff are attentive, perceptive, and genuinely care about making clients feel seen, heard, and cared for.

Radkin has proudly served Texas for 18 years and is excited to expand to South Florida, Central Florida, and Atlanta, continuing our mission of providing unrivaled residential service excellence.

Position Overview

This is a full-time position critical to upholding the elevated standards of service to our residents. We are currently seeking a dedicated and polished Lead/Manager to join our team at one of our premier luxury properties.

As part of a 24/7 operation, flexibility is essential; candidates must be available to work various shifts, including holidays, as needed to ensure seamless coverage and continuity of service.

Mission Statement:

The mission of this role is to serve as a welcoming and reassuring presence within the community—offering both visibility and approachability. This individual plays a key role in fostering a sense of safety, comfort, and attentiveness by maintaining a proactive stance and consistently demonstrating a positive, service-oriented attitude. Their presence reflects the overall care and high standards of the property.

Primary Responsibilities:

• Provide leadership and direction to the concierge team to ensure the delivery of exceptional service to all residents, guests, and visitors.
• Develop, implement, and uphold operational policies and procedures that promote efficiency, consistency, and high service standards.
• Maintain a consistently professional demeanor and uphold superior levels of customer service at all times.
• Recruit, train, and mentor new concierge team members, ensuring they are well-equipped to provide outstanding support and hospitality.
• Welcome and assist residents, guests, and visitors, guiding them to the appropriate individuals or areas with courtesy and discretion.
• Monitor feedback from residents and guests, identifying trends and implementing enhancements to elevate satisfaction and overall experience.
• Coordinate and communicate effectively with other departments to deliver a seamless, five-star experience across all touchpoints.
• Execute location-specific responsibilities and tasks as required to support daily operations.

Proficiencies

This position requires a polished and professional appearance, coupled with a warm, engaging demeanor that reflects the standards of luxury hospitality. A high level of enthusiasm, stamina, and discretion is essential, along with genuine attentiveness, patience, and a service-oriented mindset.

The ideal candidate will be self-motivated, proactive, and capable of working under pressure while maintaining constant vigilance and attention to residents. Strong conflict resolution skills, sound judgment, and the ability to anticipate and fulfill residents’ needs with poise and efficiency are fundamental to success in this role.

Job Requirements

· Must reside in Houston area

· Prefer 1 year customer service experience

· Strong leadership and management skills

· Availability to work (specific days) per week, with the possibility of overtime

· Conflict resolution skills

· Physical – sitting, standing, walking

· Knowledge of Outlook and Teams application software

· Basic computer and typing skills

· Reliable transportation

Benefits

· Annual bonuses

· Paid benefits

· Paid time off

· Promotion opportunities

Radkin, LLC is an Equal Opportunity Employer. Radkin, LLC applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Radkin, LLC, and an applicant or employee. Radkin, LLC is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.