Manager - Nodal Operations

Role

Alternate Nodal Officer (ANO)Job Level/ Designation

M1

Function / Department

Regulatory

Location

Karnataka

Job Purpose

• Processing of Data Disclosure requests received from law enforcement agencies (LEA) in a time bound manner as prescribed by DoT.

• Provisioning of lawful interception (LI) requests as prescribed in the LI SOP issued by DoT.

• Resolve all technical and non-technical issues faced by law enforcement agencies with respect to LI and Data Disclosures.

• Be the sole interface between VIL and LEA’s in matters concerning LI & Data Disclosure.

• Have a close working relationship with LEAs to better understand their emergent requirements on account of technological advancements.

• Prepare reports for LI / Data Disclosure and maintain / destruct statutory records prescribed by DoT for Nodal Operations.

• To strictly enforce privacy and confidentiality in LI and Data Disclosure operations.

• Represent the company only in Court cases for the purpose of evidencing disclosure related data.

• This position will support the Cluster head/ circle regulatory & Nodal head in ensuring that LEA’s receive their inputs in a timely manner in addition to preparation and collation of monthly reports.

• Maintain high level of confidentiality / secrecy in process and documentation received from Govt. Agencies and provide 24X7 support.

Key Result Areas/Accountabilities

• Facilitate Lawful Interception as per process laid down in LI SOP.

• Providing CDR / SDR Data as per TAT provided by DoT.

• Provide location information and other support 24X7 within reasonable timelines.

• Carry out fortnightly reconciliation for LI order with LEAs.

• Maintain confidentiality

• Preparation of MIS for internal and external submission.

Core Competencies, Knowledge, Experience

• Ability to handle large volumes of LEA requests on e-mails.

• Conversant with MS Office (Word, Excel and Outlook)

• Conversant with DoT LI SOP, security conditions of license and other instructions issued by DoT from time to time.

• Understand working of computer networks, software applications and databases.

• Good communication skills

Must have technical/ professional qualifications

• Graduate