Manager of Field Operations

**About the Role

Join Sparkle Squad as the Manager of Field Operations, where you will lead our field team in delivering exceptional service across Northern New Jersey. This is a hands-on leadership role focused on driving operational excellence, improving efficiency, and ensuring every job meets our high standards.

You will play a critical role in scaling our business—owning field execution, developing technicians, and building a disciplined, high-performing operation.

**Responsibilities

• Oversee daily field operations, ensuring jobs are completed efficiently and at a high level of quality

• Lead, train, and develop field technicians, fostering a culture of accountability and teamwork

• Implement and enforce standard operating procedures (SOPs) and job checklists

• Monitor and improve key performance metrics (job time vs. estimate, labor %, quality)

• Coordinate scheduling, routing, and logistics to maximize crew productivity

• Conduct job site visits and quality control checks

• Troubleshoot field challenges and solve problems in real time

• Ensure all work is completed in compliance with safety standards and company policies

• Maintain oversight of equipment, vehicles, and job readiness

• Serve as the primary link between ownership and the field team

• Resolve customer issues professionally, ensuring a strong client experience

**Requirements

• Proven experience in field operations, service-based business, or crew management

• Strong leadership skills with the ability to motivate, train, and hold a team accountable

• Highly organized with strong time management and problem-solving abilities

• Comfortable working in a fast-paced, hands-on environment

• Ability to analyze performance and make data-driven decisions

• Strong communication skills (both verbal and written)

• Mechanically inclined / able to quickly learn equipment and processes

• Valid driver’s license and reliable transportation

**Preferred Experience (Not Required)

• Exterior cleaning, facilities services, construction, or similar field-based industries

• Window cleaning, pressure-washing, soft-washing, gutter-cleaning, holiday lighting

• Experience managing multiple crews or job sites

• Familiarity with CRM or field service management software

**Compensation & Growth

• Competitive compensation, based on experience

• Performance-based bonuses tied to efficiency, team performance, and quality

• Clear path for advancement into senior operations leadership as the company grows

**About Us

Based in Essex Fells, NJ, Sparkle Squad is a fast-growing exterior maintenance company specializing in window cleaning, power washing, soft washing, gutter cleaning, and holiday lighting.

We are building a business centered around:

• Operational excellence

• Strong team culture

• High-quality commercial and residential service

Our customers value our attention to detail and professionalism, and our team values a culture focused on growth, accountability, and winning together.

**Our Core Values

• Honesty and Integrity

• Customer Service

• Focus and Discipline

• Growth and Improvement

• Team

**How to Apply

Please submit your resume along with a brief note answering:

• A time you led a team in a fast-paced environment

• How you improve efficiency and accountability in a field operation

• Why you’re interested in this role