Geospatial Training & Support Director

Duncan-Parnell is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multi-disciplinary team responsible for technical support, workflow adoption, professional training, professional services, and service engagement across the Survey, Mapping/GIS, and UAS business units.

The Director will play a critical role in differentiating Duncan-Parnell through customer experience, workflow expertise, professional services, responsiveness, technical expertise, and long-term workflow partnership. This leader must balance people leadership, customer engagement, operational efficiency, and technology adoption while helping customers improve workflows, increase efficiency, and maximize the value of their technology investments.

This person should also bring fresh ideas around scalable support models, training delivery, responsible use of AI, and how we continue helping customers adopt and maximize the Trimble ecosystem along with the broader portfolio of technology partners that support our customers’ workflows and business needs.

Customer experience should be at the center of how this team operates. This role will help define what “great support,” “great training,” and “great professional services” look like at Duncan-Parnell through responsiveness, communication, consistency, professionalism, technical expertise, and the ability to help customers confidently adopt new technology and workflows.

Duncan-Parnell also sees significant opportunity in continuing to grow and evolve its Professional Services business. This leader will be expected to help develop scalable and financially successful service offerings around workflow consulting, implementation, technology adoption, data services, training delivery, and long-term customer success.