Manager of Technology- End User Services (Director)
- Compensation
- Not disclosed
- Location
- Hyderabad, TS 500081
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in information technology, Computer Science, Engineering or a related field; advanced degree or relevant certifications preferred.
- Overall, of 16–22 years of experience in IT infrastructure, end-user services, workplace technology, engineering or IT operations, with at least 5 years in a people leadership role.
- Experience leading geographically distributed teams and working across global time zones, particularly with North America, Europe and India stakeholders.
- Strong understanding of End User Services capabilities, including endpoint management, collaboration tools, voice, AV, print, asset lifecycle, service desk, deskside support, incident management and o
- Demonstrated ability to lead both engineering-oriented and operations-oriented teams, balancing roadmap delivery with run-the-business excellence.
- Experience managing third-party providers, reviewing vendor performance, driving service improvements and holding vendors accountable to outcomes.
- Strong knowledge of ITSM and ITIL practices, including incident, problem, change, request and knowledge management.
- Experience of Agile delivery methods and the Scaled Agile Framework (SAFE)
- Experience with ServiceNow or similar ITSM platforms; familiarity with CMDB, asset management, reporting and operational dashboards.
- Working knowledge of Microsoft workplace technologies such as Intune, MECM/SCCM, Autopilot, Microsoft 365, Teams, endpoint security and automation tooling.
- Strong analytical, communication and stakeholder management skills, with the ability to translate technical issues into business impact and actionable plans.
- Ability to manage multiple priorities in a fast-paced environment while maintaining focus on quality, risk, cost and user experience.
- Demonstrated commitment to associate development, inclusion, collaboration and continuous improvement.
Nice to have
- Experience scaling technology teams within a Global Capability Centre or similar delivery model.
- Experience with digital employee experience platforms such as Nexthink or equivalent monitoring and remediation tools.
- Experience implementing automation, AI-enabled support, chatbot, voicebot or self-healing capabilities in an enterprise support environment.
- Exposure to retail, corporate office, store, distribution or supply chain support environments.
- ITIL certification, Microsoft certification or equivalent professional accreditation.
Full description
TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:Manager of Technology, End User Services
End User Services, Enterprise Technology & Operations (ETO)
Location: India IT Office, Hyderabad
What you’ll discover
- Inclusive culture and career growth opportunities within a global IT organization.
- A collaborative, team-based environment working across the U.S., Canada, Europe, India and Australia.
- The opportunity to shape and scale End User Services capabilities in Hyderabad as part of a global operating model.
- A role that combines people leadership, operational excellence, product and engineering partnership, and continuous service improvement.
What you’ll do
The Enterprise Technology & Operations (ETO) organization delivers, maintains and continuously improves the technology services that enable TJX associates, business partners and product teams to work effectively at scale. End User Services is a global, service-oriented function focused on providing reliable, secure and modern workplace technology experiences across corporate, store, distribution and regional environments.
We are seeking an experienced Manager of Technology to lead the End User Services team in Hyderabad, covering both Product & Engineering and Operations functions. This role will provide local leadership for the Hyderabad-based team while working as part of the global EUS leadership structure. The successful candidate will help build capability, improve service delivery, mature operational processes, and ensure strong alignment between engineering, product management, operations, vendors and global stakeholders.
This is a hands-on leadership role requiring a strong blend of technical credibility, people leadership, service management discipline, vendor oversight and stakeholder engagement. The Manager of Technology will be accountable for developing the Hyderabad EUS team, supporting global product roadmaps, improving day-to-day operations, and driving measurable improvements in end-user experience, service quality, automation and operational efficiency.
Key responsibilities
Leadership and team development
- Lead, coach and develop the End User Services team in Hyderabad across Product & Engineering and Operations responsibilities.