Manager - Operation Intelligence & Technology
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree in Information Technology, Computer Science, Engineering, Data Analytics, Property Management, Estate Management, Business Administration, or related disciplines.
- Minimum 8-10 years of experience in digital transformation, operational excellence, technology implementation, smart building solutions, or business process improvement.
- Proven track record in leading cross-functional transformation projects within property management, facilities management, real estate, engineering, or related industries.
- Experience in AI, automation, smart building technologies, or operational analytics is highly desirable. Technical Knowledge
- Strong understanding of digital transformation methodologies, operational process reengineering, and performance management.
- Experience with AI applications, IoT platforms, data analytics tools, dashboard solutions, and enterprise systems.
- Knowledge of property technology (PropTech), BIM, CMMS, BMS, and other building-related technologies is preferred.
- Strong project management and business analysis capabilities.
- PMP, Agile, Scrum, Lean Six Sigma, Change Management, Data Analytics, AI, or related certifications are advantageous.
- Strong business acumen with the ability to translate technology into business outcomes.
- Excellent stakeholder management and influencing skills across all organizational levels.
- Strong analytical, problem-solving, and strategic thinking capabilities.
- Effective project leadership and execution management skills.
- Excellent communication and presentation skills.
- Proficiency in English and Chinese (Cantonese and/or Mandarin).
- Embracing our values of integrity, sustainability, excellence and openness.
Full description
Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.
Job Purpose
The Manager, Operation Intelligence & Digital Transformation is responsible for driving digital innovation, operational reengineering, AI adoption, and technology-enabled transformation across the Property Management Services (PMS) portfolio. The role focuses on leveraging data, Artificial Intelligence (AI), smart technologies, and operational intelligence to improve operational efficiency, enhance customer experience, strengthen execution discipline, and support business growth. Acting as the bridge between operations, technology teams, and external partners, the role ensures digital solutions are practical, scalable, and aligned with frontline operational needs while supporting PMS's transformation into a more business-relevant, data-driven, and future-ready organization.
Key Responsibilities:Digital Transformation & Operational Excellence
- Lead the implementation of digital transformation initiatives to improve operational effectiveness, productivity, and service quality across the PMS portfolio.
- Drive operational reengineering projects by reviewing existing workflows, identifying inefficiencies, and implementing technology-enabled solutions.
- Translate business and operational requirements into practical digital solutions that deliver measurable business value.
- Support the development and execution of PMS digital, AI, and technology roadmaps aligned with business objectives.
- Promote a culture of innovation, continuous improvement, and execution excellence.