Manager, Operational System Support

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit and follow us on LinkedIn and Facebook.

Location: USA - Henderson, Bermuda Rd.

Division: Solutions
Job Posting Title: Manager, Operational System Support
Time Type: Full Time

Summary

A versatile and detail-oriented Power Platform professional to manage governance, analytics, application development, and automation across the organization. This role combines Power BI governance, data analysis, Power Apps development, and workflow automation to deliver secure, efficient, and user-centric business solutions.

Duties and Responsibilities

Power BI Governance

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Define and enforce roles, responsibilities, and governance frameworks for Power BI usage

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Develop and maintain data access policies aligned with organizational and regulatory requirements

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Establish and uphold standards for data quality, security, and consistency

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Conduct regular audits of Power BI usage, reports, and datasets

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Ensure compliance with data regulations and internal policies

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Maintain clear and up-to-date documentation of governance processes and standards

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Lead training sessions and workshops to promote best practices among users

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Provide accessible resources, guidelines, and documentation for stakeholders

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Act as a point of contact for governance-related queries and support

Power BI Data Analysis

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Identify and connect to relevant data sources across the organization

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Clean, transform, and prepare data for analysis using Power Query and DAX

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Integrate and model data from multiple sources for unified reporting

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Design and develop interactive dashboards and reports

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Apply best practices in data visualization for clarity and usability

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Monitor report performance and analyze user engagement metrics

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Gather user feedback and implement improvements to reporting solutions

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Optimize data models and queries for performance and scalability

Power Apps Development

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Design and build custom business applications using Power Apps

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Integrate Power Apps with various data sources (SharePoint, Dataverse, SQL, APIs)

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Ensure applications are mobile-friendly, responsive, and user-centric

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Gather user feedback and continuously enhance application functionality

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Conduct usability testing to improve user experience

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Implement new features based on evolving business requirements

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Maintain, update, and enhance existing applications

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Troubleshoot and resolve application issues efficiently

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Create and deliver user documentation and training materials

Data Automation (Power Automate)

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Identify repetitive and manual tasks suitable for automation

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Analyze and optimize existing workflows for efficiency improvements

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Develop automated workflows using Power Automate

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Configure automated data refresh and scheduling processes

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Implement robust error handling, alerts, and notification mechanisms

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Monitor and track automation performance and reliability

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Continuously refine and improve automation processes

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Document automation workflows for transparency and future reference

Educational background / Work experience

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Bachelor's degree in business, law, or a related field is preferred.

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Minimum of 5+ years of experience

Skills & Competencies

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Analytical thinking and attention to detail

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Strong stakeholder collaboration

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User-focused design mindset

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Continuous improvement and innovation

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Ability to manage multiple Power Platform components

Preferred Qualifications

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Strong experience with Power BI, Power Apps, and Power Automate (Power Platform)

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Proficiency in data modeling, DAX, and Power Query

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Experience with data integration and multiple data sources

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Understanding of data governance, security, and compliance principles

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Knowledge of workflow automation and process optimization

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Strong problem-solving and analytical skills

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Excellent communication, documentation, and training abilities

For this position, the expected base pay range is $90,000 - $97,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.