Manager - Operations (Female)

• Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives.

• Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements.

• Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.

• Coordinate with sales, business development, training, finance, HR, and other relevant departments.

• Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues.

• Establish and monitor operational processes, SOPs, KPIs, and service quality standards.

• Monitor programme costs, resource allocation, budgets, and operational efficiency.

• Maintain accurate operational records, reports, training schedules, and performance dashboards.

• Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.

• Manage and guide the operations team, delegate responsibilities, and monitor team performance.

• Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements.

• Support management with operational planning, reporting, and initiatives to improve business performance.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment.

• Strong skills in project coordination, process improvement, resource planning, and team management.

• Excellent organisational, analytical, communication, and problem-solving abilities.

• Proficiency in Microsoft Office and operational reporting tools.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage.

• Strong stakeholder management and client service skills.