Manager, Premium Audit
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- · Bachelor’s degree from a four-year college or university.
- · Minimum of 5 years of relevant experience in premium audit or related field.
- · Proven accountability and ownership of responsibilities.
- · Strong business acumen and understanding of industry concepts.
- · Excellent written, verbal, and interpersonal communication skills.
- · Exceptional organizational skills and attention to detail.
Nice to have
- · APA (Associate in Premium Audit) designation or willingness to obtain.
- This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be re
- The salary range for this role is $76,600 - $110,000 a year. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales o
- This role may require a hybrid work schedule in any of our US AmTrust offices.
Full description
Overview
Lead a high-performing remote team of 12-16 Premium Auditors and Senior Premium Auditors responsible for virtual and field audits across Workers' Compensation, General Liability, and other commercial lines. Provide strategic leadership, operational oversight, and talent development while driving audit quality, regulatory compliance, customer satisfaction, and business results.
Key responsibilities include workforce planning, recruitment, onboarding, training, coaching, and performance management to build a highly skilled and engaged audit team. Develop and reinforce technical expertise through continuous learning initiatives, audit methodology training, quality reviews, and compliance-focused coaching.
Oversee audit production, workload management, and performance metrics to ensure service level, productivity, and quality objectives are achieved. Partner with underwriting, agents, insureds, and internal stakeholders to resolve complex audit issues, improve processes, and support business goals.
Serve as a champion for quality assurance and regulatory compliance by ensuring adherence to state requirements, company filings, classification standards, and premium audit best practices. Utilize data and reporting to identify trends, drive continuous improvement, mitigate risk, and enhance operational effectiveness.
Core Competencies: Premium Audit Operations • People Leadership • Talent Development • Training & Coaching • Quality Assurance • Regulatory Compliance • Workers' Compensation • General Liability • Performance Management • Process Improvement • Operational Excellence • Stakeholder Collaboration • Reporting & Analytics
Responsibilities
Team Leadership & Management
· Supervise a remote team of 12–16 Senior Premium Auditors & Premium Auditors.
· Performs coaching, mentoring and performance management to ensure team success. Performs all necessary management functions to meet production goals and to assure that compliance and performance standards are achieved.
· Lead recruitment, onboarding, and ongoing development of audit staff.
Audit Execution & Performance Management
· Audit Completion Targets: Ensure timely completion of assigned audits in alignment with departmental production goals and service level agreements (SLAs).
· Inventory Management: Maintain a balanced and achievable audit inventory across the team to optimize workflow and efficiency.
· Performance Monitoring: Track and report individual and team performance metrics including audit volume, turnaround time, and error rates.
Training & Development
· Support training on audit systems, policy management platforms, and other relevant applications.