Manager, Product Implementation

Your Role

The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager will report to the Director. In this role you will manage, and update regulated member and/or broker materials according to our mandated requirements and customer experience for accurate and timely delivery of regulated or member facing communications.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Oversee the following business areas: Medicare Advantage (Individual & Group), Medicare Supplement, and Medi-Cal
• With support from the Director, help determine the 3–5-year roadmap for Group Medicare Implementation, team structure, and accountabilities
• Function as Subject Matter Expert for planning Group Medicare End to End implementation.
• Guide requirements and execution of process and system changes supporting cycle and non‑standard product builds
• Coordinate policy and process updates with cross‑functional partners including Sales, Product, Network, Legal, and Configuration teams
• Support opportunities to automate mandated materials
• Be responsible for successful mandated material implementation including technical and artistic phases, materials, and vendor service agreements are completed and results are communicated to management and team members
• Be responsible for managing key projects and ensuring outcomes are shared across the organization setting operational initiatives and assignments on a weekly basis
• Participate in cross-functional and project teams developing and implementing new marketing strategies, processes, and tools
• Be responsible for making improvements and modifications to operating policies to enhance performance of the department

Your Knowledge and Experience

• Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree

• Requires at least 7 years prior relevant experience

• 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers

• Strong interpersonal, negotiation and communications (verbal, written & presentation) skills

• Ability to multitask with multiple deadlines and/or milestone requirements

• Good analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint and Word

• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation

• Knowledge of legal, brand and regulatory compliance requirements for marketing health insurance plans

• Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.