Manager, Provider Relations

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets. The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:

• Improve provider experience
• Develop and use processes that make working with Reliance Health simple and positive for providers, measured through feedback surveys.

• Identify and fix pain points in the provider journey while ensuring compliance with local regulations in each market.

• Strengthen onboarding and engagement so providers understand expectations and can deliver better care from the start.

• Measure, Monitor and improve provider network performance
• Use data and analytics to track provider network performance, spot risks, and find areas to improve.

• Manage dashboards that set clear targets and allow progress to be measured.

• Coach the team regularly using performance data to raise standards of quality, compliance, and responsiveness.

• Enhance member experience at providers
• Create strategies to improve how Reliance Health members are treated when they visit providers.

• Work with providers to reduce wait times and raise the quality of care.

• Design incentives that reward providers who consistently give timely, high-quality service.

• Collaborate with internal teams
• Partner with Claims, Tariffs, and Case Management to make sure processes that affect providers are smooth and aligned.

• Ensure provider-facing processes support efficient claims handling, cost control, and quality care.

• Address escalations by working across teams, solving immediate issues, and preventing them from happening again.

• Lead and develop the team
• Manage the provider acquisition and relationship management team to achieve strong results across all markets.

• Use data to guide team performance on clinical quality, member satisfaction, and adherence to Reliance Health standards.