Manager, QA

What You'll Do

Responsible for leading food safety and quality assurance efforts across warehouse operations while ensuring compliance with all applicable regulations and company policies. Partners with operational teams to maintain product integrity, food safety, and quality standards.

Essential Functions

• Lead and maintain food safety and quality programs.
• Manage internal, customer, and third-party audits, ensuring continuous audit readiness.

Oversee investigations of quality issues, customer complaints, and food safety incidents, implementing corrective actions as needed.

• Develop, monitor, and report quality metrics to drive continuous improvement initiatives.
• Ensure compliance with all regulatory, food safety, and quality standards across operations.
• Train and mentor employees on food safety, quality standards, and best practices.
• Ensure adherence to budget and present team strategy within the organization.
• Administer and monitor facility hold, USDA, and daily cycle count programs.
• Collaborate cross-functionally with multiple teams.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• Minimum 3 years of experience in warehousing or logistics.
• Associate's degree or equivalent additional experience.
• Proficiency with Microsoft Office.
• Familiarity with Warehouse Management Systems (WMS).

What Could Set You Apart

• Experience in food manufacturing or food distribution.
• GFSI certification (SQF preferred), HACCP principles, and internal auditing (ASQ certifications).
• Ability to prioritize and manage multiple tasks efficiently.
• Ability to clearly convey information in writing and verbally to team members and stakeholders.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others, verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.