Manager - Quality Assurance

Job Description:

GlobalLogic is looking for a detail-oriented Quality Management professional with strong expertise in quality assurance, audit frameworks, performance management, and continuous improvement.

The ideal candidate will be responsible for governing quality standards, monitoring operational performance, driving corrective actions, and ensuring consistent quality delivery across service operations.

Requirements:

• Bachelor's degree in Engineering, Business, Quality Management, or a related field.

• Proven experience in quality management, quality assurance, or operational excellence within a service industry.

• Experience managing quality performance.

• Strong knowledge of quality management systems, audit methodologies, and root cause analysis techniques.

• Proficiency in analyzing quality metrics, identifying trends, and driving improvement initiatives.

• Excellent stakeholder management and communication skills.

• Experience leading and developing quality teams.

• Strong problem-solving, decision-making, and project management capabilities.

• Proficiency in reporting tools and Microsoft Office applications, particularly Excel and PowerPoint.

• Ability to work cross-functionally and influence operational teams to achieve quality objectives.

Job Responsibilities:

• Define and govern quality standards, processes, and audit frameworks for quality operations.

• Monitor quality performance through audits, scorecards, and key quality metrics.

• Identify quality risks, analyze error trends, and drive root cause analysis and corrective actions.

• Ensure compliance with client requirements, operational procedures, and contractual quality commitments.

• Lead continuous improvement initiatives to reduce defects and enhance overall quality performance.

• Drive training, calibration, and capability-building programs based on quality findings.

• Provide regular quality reporting and insights to operational and client stakeholders.

• Manage and develop the quality team to ensure consistent and effective quality oversight.

• Work closely with internal and external stakeholders on deliverables.

• Prepare and present reports on quality metrics, performance, and improvement initiatives.

What We Offer:

• Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

• Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

• Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training (GL Vantage, Toast Master), Stress Management program, professional certifications, and technical and soft skill trainings.

• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance, NPS (National Pension Scheme), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

• Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!