Manager, Sr. ServiceNow ITOM Developer

LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, ITOM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).

Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (ServiceNow), the SeniorServiceNow ITOM Developer plays a critical role in in configuring and maintaining the ServiceNow ITOM capabilities while ensuring alignment with business requirement Is and providing ongoing support and enhancements.

The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow ITOM implementation and management and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group.

Job Summary:

We are seeking a highly experienced ServiceNow ITOM Senior Developer to join our dynamic IT team. The ideal candidate will have a deep understanding of the ServiceNow platform, specifically within IT Operations Management (ITOM), and a consistent record of developing and implementing complex ITOM solutions. This role involves extensive collaboration with business partners, IT teams, and external partners to deliver innovative solutions that drive operational excellence!!

Key Responsibilities:

Lead the design, development, and deployment of ServiceNow ITOM solutions including Discovery, Event Management, Service Mapping, and Cloud Management!

Develop custom ServiceNow applications and modules to meet specific business needs.

Ensure solutions are scalable, maintainable, and aligned with industry best practices.

Provide technical guidance and mentorship to junior developers and administrators.

Conduct code reviews, ensure consistency to coding standards, and foster a culture of continuous improvement.

Work closely with business partners to understand their requirements and translate them into technical specifications.

Present technical solutions to collaborators and ensure alignment with business objectives.

Integrate ServiceNow ITOM with other IT systems and third-party tools to ensure seamless data flow and interoperability.

Develop and maintain integration points using ServiceNow APIs, REST, SOAP, and other integration methods.

Monitor the health and performance of ITOM solutions and proactively address any issues.

Provide Level 3 support for ITOM-related incidents and problems.

Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends.

Identify opportunities for process improvement and optimization within the ITOM framework.

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

Extensive hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, and Cloud Management.

Deep understanding of ITIL processes and best practices.

Proficiency in JavaScript, GlideScript, and ServiceNow APIs.

Strong problem-solving skills and ability to solve complex technical issues.

Superb communication, presentation, and interpersonal skills.

ServiceNow Certified Implementation Specialist (CIS-ITOM) certification and Certified System Administrator (CSA) is highly desirable.

Preferred Skills:

Experience with cloud platforms such as AWS, Azure, and Google Cloud, including integration with ServiceNow.

Knowledge of additional scripting languages like PowerShell or Python.

Familiarity with Agile/Scrum methodologies and tools like Jira

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.