Manager, (Sub-Merchant Onboarding and Treasury Settlement Ops)
- Compensation
- Not disclosed
- Location
- Hyderabad, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Finance
- Posted
Skills
Must have
- Customer-driven, results-oriented, and focused
- Outstanding verbal, written, presentation, and interpersonal skills
- Acute sense of urgency and resolution time sensitivity
- Knowledge of bank reconciliation and payment processing
- Knowledge of general accounting practices and principles
- Knowledge of credit card merchant and ACH processing systems
- Self-starter with a demonstrated ability to achieve results as part of an effective team
- Excellent time management, organizational, and planning skills
- Proficient with Microsoft Office Suite or related software
Full description
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit .
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives To learn more, visit www.InvoiceCloud.com.
**Job Details
**We are seeking a highly skilled and results-oriented Manager, Boarding & Settlement Operations to support Customer Success. This role will provide leadership across Payfac Treasury Operations and Sub-Merchant Operations, partnering closely with U.S. team leaders to ensure operational excellence, accurate financial processing, and high-quality onboarding experiences.
Success Profile
This role is anchored in our company’s competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.
Takes Ownership
- Lead, recruit, interview, hire, and train team members while establishing clear accountability for performance and outcomes
- Conduct performance evaluations and provide regular constructive feedback to drive individual and team development
- Serve as the point of escalation for complex cases, ensuring timely resolution through appropriate resource coordination
- Own a case queue of billers and merchant inquiries, ensuring prompt and effective resolution
Customer-Centric
- Ensure high-quality support for merchant onboarding (KYC/KYB), configurations, and administrative processes to deliver a seamless customer experience
- Maintain onboarding SLAs for billers, including vendor onboarding, merchant profile creation, and status communication
- Support escalated customer issues by prioritizing resolution and maintaining strong communication with stakeholders