Manufacturing Scheduler / Customer Service Rep

Job Summary:
Mueller Brass Company is seeking a detail-oriented, organized, customer-focused Scheduler / Customer Service Representative (CSR) to join our team. This position combines customer service, order management, production scheduling support, and inventory coordination to help ensure customer satisfaction and efficient manufacturing operations.
The successful candidate will serve as a key point of contact for customers while working closely with sales, production, shipping, purchasing, and suppliers to coordinate orders, monitor production schedules, maintain accurate records, and support on-time delivery. This role requires strong communication, problem-solving, data entry, and organizational skills, along with the ability to manage competing priorities in a fast-paced manufacturing environment.
Essential Duties and Responsibilities:
Production Scheduling and Coordination

Assist with developing, maintaining, and updating production schedules to support customer demand and manufacturing requirements.
Monitor production progress, material availability, inventory levels, and factors that may affect scheduled completion dates.
Coordinate with the production scheduler and appropriate departments to expedite orders with short lead times, urgent customer needs, or unusual requirements.
Assist with scheduling and releasing production orders and communicating schedule changes to the appropriate departments.
Help identify scheduling conflicts, capacity constraints, material shortages, and other potential production delays.
Support the maintenance of manufacturing scheduling systems, including item setup, routings, lead times, and related production information.
Assist in monitoring material requirements, purchased parts, inventory records, and replenishment needs.
Communicate with suppliers and internal purchasing personnel regarding material availability, delivery dates, and lead times.
Support coordination of supplier delivery requirements and other applicable supplier documentation.
Assist with reviewing production capacity, staffing requirements, and resource availability as needed.
Participate in scheduling, production planning, and continuous improvement meetings.
Help maintain accurate manufacturing records, reports, and system procedures.
Generate and review reports related to production status, inventory, customer orders, and on-time delivery performance.
Support continuous improvement initiatives, lean manufacturing practices, and process improvements within customer service, scheduling, and material coordination.
Promote effective communication and coordination between departments to improve efficiency, reduce delays, and meet customer commitments

Customer Service and Order Management

Serve as a primary point of contact for customers and act as the voice of the customer within the organization.
Build and maintain strong, long-term customer relationships in partnership with sales managers.
Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
Enter and maintain accurate customer information, including contact details, sales orders, part specifications, production requirements, packaging instructions, and delivery information.
Review customer orders and discuss material and processing requirements, including the transition from quotation to order.
Identify available materials and coordinate customer requirements with production capabilities and inventory availability.
Monitor open orders, communicate order status updates, and identify potential delays or material shortages.
Troubleshoot order issues and resolve customer complaints in collaboration with quality, production, shipping, sales, and management teams.
Coordinate with shipping to support on-time delivery and customer expectations.
Prepare customer-requested reports and provide accurate updates regarding order status and delivery schedules.
Keep sales and management informed of significant customer concerns, unusual requests, special orders, and potential delivery issues.

General Responsibilities

Maintain accurate, organized, and timely documentation and system records.
Follow established company policies, procedures, and quality standards.
Communicate professionally and collaborate effectively with employees, customers, and suppliers.
Prioritize daily tasks to meet customer needs and production deadlines.
Perform other duties as assigned.

Qualifications and Requirements:
Education and Experience

Associate degree in business, supply chain management, manufacturing, or a related field preferred; equivalent education and experience will be considered.
One or more years of customer service, office support, data entry, production scheduling, inventory control, or manufacturing experience preferred.
Experience in a manufacturing environment is a plus.
Equivalent combinations of education, training, and relevant work experience will be considered.

Knowledge, Skills, and Abilities

Strong customer service and professional communication skills.
Excellent organizational skills and attention to detail.
Ability to enter, review, and maintain accurate data and records.
Strong problem-solving and critical-thinking abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Basic understanding of production scheduling, inventory management, material requirements, and order fulfillment preferred.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Ability to learn and navigate manufacturing resource planning (MRP), ERP, and scheduling systems.
Ability to work collaboratively with customers, suppliers, and cross-functional teams.
Ability to identify potential issues, communicate concerns promptly, and follow through on resolutions.