Marketplaces Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking an Account Manager, Marketplaces to join a nimble, fast-growing team in North America. This role will be vital in developing a new line of business at Index, overseeing key client relationships while working across a variety of internal teams.

It is the job of the Account Manager, Marketplaces to ensure that Index exceeds our clients’ expectations by providing an excellent level of service. The ability to work independently and to be accountable, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and understanding of Index’s offering to position complex, innovative, real-time media trading solutions as simple, accessible, and easy to understand. As a client advocate you will track, resolve and/or escalate customer issues while communicating updates and managing expectations both internally and externally. This role provides an opportunity to make an immediate impact as part of a dedicated team focused on building the fastest growing product offering in Index’s history.

What we’re looking for:

• Knowledgeable: A core requirement is a deep understanding of the advertising technology ecosystem. You will act as a dependable resource, addressing a variety of questions, issues, and requests. Proficiency in systems such as Excel, PowerPoint, Looker, Trello, Confluence, JIRA and SalesForce is encouraged for effective performance in this role