Medical Assistant 3 Receptionist 3

Full Time, Medical Assistant 3 Receptionist 3 at Gastroenterology Medical Associates in Jersey City, NJ with some travel to North Bergen, NJ.About the Role:

The Medical Assistant 3 Receptionist 3 plays a critical dual role in healthcare settings by providing both clinical support and front-desk administrative services. This position ensures smooth patient flow by managing appointment scheduling, patient check-in and check-out processes, and maintaining accurate medical records. The role requires effective communication with patients, healthcare providers, and insurance companies to facilitate seamless care delivery. Additionally, the Medical Assistant 3 Receptionist 3 supports clinical staff by preparing patients for examinations, performing basic clinical tasks, and assisting with medical procedures as needed. Ultimately, this position contributes to a positive patient experience and efficient healthcare operations through a combination of administrative expertise and clinical proficiency.

Responsibilities:

• Greet and register patients upon arrival, verifying personal and insurance information accurately.
• Schedule and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
• Prepare patients for examinations by taking vital signs, recording medical histories, and explaining procedures.
• Assist healthcare providers during patient examinations and minor procedures as required.
• Maintain and update patient medical records, ensuring confidentiality and compliance with HIPAA regulations.
• Process billing information and assist with insurance claims and authorizations.
• Manage office supplies and ensure the reception area is organized and welcoming.
• Coordinate communication between patients, medical staff, and external healthcare providers.
• Perform other administrative duties such as filing, faxing, and data entry to support clinic operations.

Skills:

The required skills enable the Medical Assistant 3 Receptionist 3 to efficiently manage both clinical and administrative tasks, ensuring patients receive timely and compassionate care. Proficiency with EHR systems and office software is essential for accurate scheduling, record-keeping, and communication. Strong interpersonal and communication skills facilitate effective interaction with patients, healthcare providers, and insurance representatives, enhancing patient satisfaction and operational flow. Clinical skills such as taking vital signs and assisting with procedures support healthcare providers in delivering quality care. Preferred skills like bilingualism and advanced certifications further enhance the ability to serve diverse patient populations and perform specialized clinical tasks, contributing to overall practice efficiency.