Medical Assistant

Medical Assistant
QuickMD | Birmingham, Alabama | Full-time, in person | $17.00 to $21.00 per hour

About the role
QuickMD is a national telehealth company that connects patients with licensed clinicians, with a focus on opioid addiction treatment. We are looking for a dependable, patient-focused Medical Assistant for our Birmingham clinic. You will be the first face and voice patients meet, working alongside our on-site registered nurse. The role centers on the front desk and includes clinical support tasks.

What you will do

• Answer the clinic phone promptly and professionally, schedule and reschedule appointments, take messages, and route calls to the right clinical or administrative staff.

• Greet patients on arrival, confirm appointments and demographics, and direct them to the right area of the clinic.

• Check patients in and out and update patient records in our EMR.

• Assist with drug screen collections (saliva swab) following our chain-of-custody procedures, including specimen labeling, documentation, and secure handling.

• Verify patient identity, obtain required consents, and complete collection forms accurately.

• Keep collection and exam areas clean and stocked, and report supply shortages.

• Maintain strict patient confidentiality and follow HIPAA in everything you do.

• Support the nurse and clinic staff with other medical assisting tasks as assigned, such as rooming patients and recording vital signs.

What we are looking for

• High school diploma or GED.

• Current BLS/CPR certification, or the ability to get it within 30 days of hire.

• Strong phone and customer service skills, and comfort with a high call volume.

• Attention to detail and the ability to follow strict procedures.

• Basic computer skills, including scheduling or EHR software.

• Availability for a 40-hour week, including one weekend day (Saturday or Sunday) every week.

• A passing background check.

Nice to have

• National Medical Assistant certification (CMA (AAMA), CCMA (NHA), RMA (AMT), or NCMA (NCCT)), or completion of an accredited Medical Assistant program.

• Specimen collection training or certification.

• One or more years of experience in an outpatient clinic, urgent care, or occupational health setting.

Work environment
This is an in-person role in a clinic. It involves standing and walking for long periods, occasionally lifting up to 25 pounds, and frequent use of a computer and phone. Exposure to bodily fluids is possible. We provide protective equipment and training.