Medical Front Desk

About Pacesetter Health

Pacesetter Health’s mission is to set the pace in lower extremity care as the partner of choice for leading physicians delivering best-in-class patient outcomes. Based in St. Louis, Missouri, and backed by private equity investors Compass Group Equity Partners (), VSS (), Siguler Guff (), and SunGate Capital, Pacesetter Health is a leading growth partner to podiatry clinics throughout the country.

General Summary of Duties: Reporting to the Operations Manager, the Front Desk associate performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner.

Supervisory Responsibilities: None

Major Responsibilities/Tasks:

Gather accurate insurance and demographic information from patients

Help the patient as needed by explaining forms or portal registration processes.

Collect patient and insurance payments and balance cash daily.

Get referrals and authorizations for office services as needed.

Verify insurance benefits and document charts according to policy

Provide information to patients about unpaid balances, collect outstanding balances and copays at the time of service.

Contact patients with outstanding balances by telephone to collect.

Scan records in the appropriate sections of patient charts and keep patient charts in the proper order.

Follow company policies regarding patient privacy

Keep the front office clean and organized, order office supplies as needed.

Cover other front office positions in the event of unscheduled absences.

Perform other related duties as directed or assigned.

Answer telephone calls by the third ring, be friendly and polite to callers

Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email should be checked daily.

Education: High school graduation or GED.

Experience: Minimum of one year of medical office experience.

Performance Requirements:

Knowledge of the practice’s policies and procedures.

Knowledge of medical terminology and insurance practices.

Knowledge of grammar, spelling, and punctuation for effective communication.

Knowledge of computer programs and applications.