Medical Receptionist

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values.

We are seeking a highly organized and detail-oriented Front Desk Medical Receptionist to join our team. In this role, you will be responsible for providing exceptional customer service to patients and visitors, scheduling appointments, managing patient records, and supporting the smooth operation of the front desk. As a key part of the patient experience, you will contribute significantly to the overall success of our practice.

This is full-time position, Monday through Friday between the hours of 7:00 AM - 5:00 PM (rotating shifts) that include closing.

• Hourly Range: $19.00 - $21.75, based on years of relevant experience.
• Sign-On Bonus: eligible candidates will receive a $1,000 tiered sign-on bonus, paid in three installments.

Responsibilities:

• Create a welcoming and professional environment by greeting visitors and patients in-person and by phone
• Optimize provider schedules and patient satisfaction through efficient appointment and procedure scheduling across multi-specialty, multi-location clinics
• Verify patient information with confidentiality; collect co-pays and outstanding balances
• Schedule follow-up appointments and procedures as needed
• Communicate with patients and families to ensure completion of required forms
• Follow procedures and policies to ensure a safe work environment and maintain compliance with OSHA standards
• Travel to other clinic locations to provide front desk support as needed
• Performs other related duties as assigned

Requirements:

• High school diploma or equivalent
• 1-3 years of medical clinic experience
• Proficiency with electronic medical record systems (EMR)
• Strong customer service mindset with the ability to manage fast-paced, high-volume patient calls
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients and staff
• Ability to perform a variety of administrative and patient-support tasks
• Enjoy working in a fast paced, team oriented environment

Voyage Healthcare offers a comprehensive benefits package including:

• Supportive, collaborative, and welcoming work environment where your contributions are valued
• Paid Time Off (PTO)
• Paid Holidays + Birthday Floating Holiday
• Medical, Dental & Vision Insurance
• Long Term Disability Insurance (LTD)
• Short-Term Disability Insurance (STD)
• Company Paid Life Insurance
• Retirement Benefits with 401(k) Match
• Education Assistance
• Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA #ind