Medical Receptionist Float

PriMED Physicians is one of Dayton’s largest and fastest growing independent medical groups. PriMED has medical offices located throughout the Dayton area. Each office is staffed with a team of compassionate professionals that focuses on our mission to provide exceptional comprehensive health care to our patients. We are doctors, nurse practitioners, nurses, medical assistants, and office staff who share the common philosophy of providing the best care for you and your family. We are looking to fill vacancies within our offices with people who share the same passion for providing exceptional quality health care.

We are currently seeking a Full-Time Medical Receptionist to join PriMED’s Physicians and Float between our offices. Englewood, Dayton, Beavercreek, and Centerville. Receptionist Duties include:

• Greet and assist patients and visitors in a courteous and professional manner.

• New Patient Registration

• Patient Full Name and DOB

• Contact Information

• Insurance Information

• Demographics

• Check-in patients:

• Verify and update insurance and demographic information.

• Ensure all required forms are completed.

• Collect and process copays and outstanding balances.

• Monitor waiting area and communicate delays or issues to clinical staff.

• Answer multi-line phone calls within 3-4 rings and professionally:

• Transfer calls to the appropriate staff.

• Take and relay accurate messages, including patient details and callback information.

• Schedule appointments following practice guidelines:

• Confirm patient identity using account details and DOB.

• Verify patient contact information and provider details.

• Ensure efficient use of provider schedules and appointment slots.

• Check-out patients:

• Accept appropriate payments and process charges.

• Schedule follow-up visits per provider recommendations.

• Assist with clerical tasks such as filing, scanning, and records management.

• Collect patient financial responsibility at the time of service, including copays, deductibles, and outstanding balances.

• Monitor and balance daily transactions

• Close and reconcile cash and payment batches at the end of each day.

Receptionist Job Requirements:Education & Certification

• High School diploma or equivalent required.

• Certification in Medical Office Administration is preferred but not required.

Experience

• Minimum of one year of experience in a medical office setting preferred.

• Experience handling scheduling, insurance verification, and patient billing is a plus.

Professional Expectations

• Supervision & Teamwork: Ability to work under the direction of the practice manager and physicians.

• Cooperation & Initiative: Willingness to take on additional responsibilities to improve office operations.

• Professionalism: Maintain a friendly demeanor and less than three customer complaints per year.

• Attendance & Punctuality: Arrive on time, adhere to scheduled hours, and comply with attendance policies.

• Must have reliable transportation

Benefits:

• Competitive Wages

• Medical, Dental and Vision Insurance options

• 401(k) with Company match

• Life, Long Term Disability, and Accidental Death benefits

• Paid Time Off and Holidays

• Great Work Environment!!

Other Duties

Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at PriMED Physicians. Other job duties may be assigned to you, this outline is not to be considered a detailed description, and you may have other duties/projects assigned to meet business needs. Good and reliable attendance, positive attitude and at or above job specific goals will reflect on your annual review. Always take ownership of your job and team.

EEO Statement

PriMED Physicians provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by the state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.