Medical Record Officer - City

JOB POSITION : MEDICAL RECORD OFFICER

Timing: 8am-5:30pm / 8am-1pm

Workdays: Mondays to Saturdays

Contract & Permanent

Primary Responsibilities and Duties:

• Accurately manage medical records through scanning, indexing, retrieval, processing, and delivery.
• Assist in the tracking, organization, and maintenance of medical records.
• Ensure proper storage and archiving of medical records for easy retrieval and compliance with regulations.
• Arrange the secure transfer of documents to respective clinics, patients, or stakeholders as required.
• Provide administrative support for medical records management, including data entry and report preparation.
• Collate all aspects of medical reports, verify completeness, and ensure accuracy before delivery.
• Maintain continuity of work operations by documenting and communicating actions, irregularities, and follow-up needs.
• Ensure strict compliance with PDPA by maintaining accuracy and privacy in report management and when sending reports to clients and handling of documents containing patient’s medical information.
• Participate in on-site reports management for specific projects or assignments.
• Retrieve medical records by following chart-out procedures and document reasons for any missing records.
• Retrieve medical records for complaints management and tracing purposes as required.
• Prepare health screening reports for review appointments or upon patient requests.
• Liaise with other departments for results, reports, and follow-ups on pending cases to expedite processes.
• Ensure all medical records and reports meet the company’s target turnaround times.
• Assist in preparing documentation for examinations such aspre-employment examinations, work permits, VISA medicals and other form of medical examinations.
• Supervise less experienced staff and provide guidance to address their learning needs.
• Collate and prepare medical reports for corporate summaries or MOM reporting.
• Follow up with relevant stakeholders to resolve outstanding issues as necessary.
• Maintain effective communication and collaboration with patients, team members, and cross-departmental colleagues.
• Adhere to the organization’s policies, procedures, and standard protocols.
• Uphold service quality, ensuring compliance with infection control, safety standards, and operational guidelines.
• Management of patients’ records in accordance with PDPA act
• Carry out any additional tasks assigned by the Clinic Supervisor, Clinic Manager, Operations Executives, or Operations Manager

Key Skills:

• Strong organizational and time management skills to handle multiple tasks effectively.
• Attention to detail and accuracy in managing medical records and reports.
• Proficiency in data management and tools such as Microsoft Office.
• Knowledge of PDPA regulations and best practices for medical records management.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and a proactive approach to work.

Qualifications:

• Minimum GCE “O” Levels
• At least 1–2 years of experience in medical records management or healthcare administration.
• Experience in handling sensitive data and ensuring compliance with data protection standards.

Requirements:

• Able to start work immediately or within a month
• Must be fully vaccinated for Covid, MMR (Mumps, Measles & Rubella, TDAP, Hep B)
• Position is open only to Singaporeans & Singapore PRs only

Please send your detailed resume in editable MS Word format, no graphics or formatting, together with relevant certificates in PDF to hadijah@fortressintelligence.com.sg.

If you have any questions, please call / WhatsApp to 63348311.

Please do not send any resumes / documents via WhatsApp.