Go Lean Health
Medical Virtual Assistant & Patient Care Coordinator
- Compensation
- Not disclosed
- Location
- Manila, Metro Manila, Philippines
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Administration
- Posted
Must have
- At least one year of Medical Assistant or Medical Virtual Assistant experience
- Previous experience processing medical claims
- Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
- Excellent spoken and written English that is clear and easily understood
- Strong phone presence and confidence discussing payments and patient balances
- Professional, polished, friendly, and composed communication style
- Excellent organization, attention to detail, and follow-through
- Ability to respond quickly to urgent surgical or post-operative concerns
- Comfortable supporting a predominantly female cosmetic surgery patient population
- Reliable internet connection, computer equipment, and distraction-free workspace
Nice to have
- Experience in cosmetic surgery, plastic surgery, dermatology, or another specialty practice
- Experience coordinating surgical procedures with hospitals or operating rooms
- Physician scribing or medical documentation experience
- Familiarity with Office Ally
- Experience using Google Voice
- Experience supporting social media posting or patient lead tracking
Full description
Medical Virtual Assistant &
Patient Care CoordinatorRemote | Cosmetic/Plastic Surgery | 32 Hours per Week | $6 per Hour | Female-only
We are hiring a polished, highly organized Medical Virtual Assistant to support a U.S.-based cosmetic and plastic surgery practice. This position combines front-desk support, patient coordination, surgical scheduling, insurance tasks, and administrative assistance.
The ideal candidate communicates with warmth and confidence and can provide the attentive, high-touch service expected in a premium cosmetic surgery setting.
About the Practice
The practice specializes in cosmetic and plastic surgery and primarily serves female patients. Every patient should receive a welcoming, professional, and personalized experience from the first inquiry through post-operative follow-up.
Key Responsibilities
Patient Coordination
- Answer incoming calls and respond to patient inquiries professionally
- Schedule consultations, procedures, and follow-up appointments
- Coordinate surgery schedules with operating rooms and hospitals
- Confirm that patients complete the required pre-operative and post-operative visits
- Explain general pricing, balances, and available payment arrangements confidently
- Maintain a warm and reassuring approach when assisting patients
Insurance and Administrative Support
- Process insurance prior authorizations
- Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes
- Follow up on outstanding claims, balances, and required documentation
- Collect patient balances and document payment conversations accurately
- Maintain organized and up-to-date patient records
Clinical and Urgent Communication Support
- Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients
- Identify urgent concerns and escalate them to the appropriate clinical team member
- Assist with physician scribing and patient note management when needed
- Protect patient confidentiality and follow established practice procedures
Required Qualifications
- At least one year of Medical Assistant or Medical Virtual Assistant experience
- Previous experience processing medical claims
- Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes