Medical Virtual Assistant

We're looking for a reliable, empathetic, and highly organized Bilingual Medical Virtual Assistant who enjoys helping people, communicates confidently in both English and Spanish, and thrives in a fast-paced, patient-focused environment. Someone who is comfortable handling high volumes of phone calls, managing sensitive information, and supporting healthcare professionals with accuracy and professionalism. If you're detail-oriented, adaptable, and looking for a long-term remote opportunity, we'd love to meet you.

You'll play an important role in connecting patients with their healthcare teams, coordinating appointments, managing medical information, and ensuring patients receive timely and professional assistance. Depending on your assigned client, your responsibilities may combine patient-facing phone support with administrative and medical office tasks.

Responsibilities

• Handle inbound and outbound calls with patients, healthcare providers, and insurance companies, responding to inquiries with professionalism, empathy, and accuracy.
• Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office records.
• Access and update patient information using Electronic Medical Record (EMR/EHR) systems, ensuring accuracy and confidentiality.
• Assist with insurance eligibility verification, coverage inquiries, and patient information validation.
• Support patient intake, admissions, and front-desk operations, helping patients navigate administrative processes.
• Serve as a communication link between patients and healthcare professionals, ensuring questions, requests, and relevant information reach the appropriate teams.
• Perform administrative tasks, including data entry, email management, record maintenance, and documentation.
• Communicate clearly with English- and Spanish-speaking patients, adapting your approach to their needs and circumstances.
• Follow established healthcare procedures, patient privacy standards, and HIPAA requirements when handling sensitive medical information.
• Maintain consistent attendance, productivity, and service quality while adapting to the needs and working hours of assigned US healthcare clients.

Requirements

• Fluency in English and Spanish, with excellent verbal and written communication skills and the confidence to handle professional phone conversations in both languages.
• Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role.
• Strong phone-handling skills, including the ability to manage frequent inbound and outbound calls with patience, professionalism, and empathy.
• Excellent organizational skills, attention to detail, and the ability to manage multiple responsibilities without compromising accuracy.