Overnight Resident Manager - Operations & Compliance

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.

We are seeking a highly organized, detail-oriented Overnight Resident Manager – Operations & Compliance to join our Main House team. This role has a primary focus on medication documentation, audits, inventory oversight, and identifying discrepancies to support accuracy and compliance across our residential program. The position also provides overnight residential oversight, including supervising overnight staff, responding to resident needs, and ensuring a safe and seamless transition to the morning team.

dWELL Recovery is seeking a dedicated Overnight Resident Manager to work the following shift:

• ​​​​Tuesday through Saturday from 12:00 AM - 8:00 AM

What you will do:

• Provide overnight residential and medication support through maintaining accurate documentation, supporting resident needs and household routines, supervising overnight staff, and ensuring a safe and organized transition to the morning team.
• Maintain and monitor accurate medication records, inventory, and related information in client management software to support consistency and continuity across shifts.
• Document and identify discrepancies or missing information during medication support compliance for follow up by senior leadership.
• Coordinate with House Managers, Resident Advisors, program staff, and leadership to communicate medication updates, documentation concerns, resident needs, emergencies, and important shift information.
• Complete shift reports, incident documentation, and other required records, ensuring critical information is communicated to the incoming shift.
• Provide overnight residential support by monitoring the home, completing routine rounds, responding to resident needs and emergencies, supporting residents in crisis, and escalating concerns to leadership as needed.
• Supervise RAs during overnight shifts, delegate and monitor tasks, and provide guidance to ensure resident and household needs are addressed safely and consistently.
• Support household routines and independent living skills as needed and ensure the residence is prepared for the morning team.
• Participate in staff meetings and training and contribute to improvements in medication support, documentation, and residential workflows.

What You Need to Qualify:

• Bachelor’s degree in Nursing, Pharmacy, Health Sciences, Behavioral Health, or a related field preferred.
• 2+ years of experience in medication management, behavioral health, residential services, healthcare, recovery services, or a related setting.
• Experience with medication reconciliation, medication records, medication documentation, and/or medication management systems strongly preferred.
• Experience using electronic medication management systems or electronic health records.
• Strong attention to detail and ability to identify, document, reconcile, and escalate medication discrepancies or changes.
• Strong organizational skills with the ability to manage medication records, documentation, inventory, and time-sensitive responsibilities accurately and consistently.
• Relevant medication-management credential preferred (i.e. NYS RN license, Pharmacy Technician certification)
• CPR/First Aid certification required or willingness to obtain upon hire.

Physical Requirements:

• Ability to lift 20–40 lbs occasionally
• Ability to stand, walk, or respond quickly during emergencies
• Ability to walk multiple levels of stairs multiple times daily
• Must be able to complete facility rounds and inspections

What We Offer:

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years
• Flexible PTO - for a team that’s rested, recharged and feeling their best
• Hands-on, creative, team-based work environment in the heart of New York City
• We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life’s most important moments

Compensation: $65,000 - $75,000 (commensurate on experience)

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.