Excel Fitness
Member Services Rep Front Desk- Weekday Evenings
- Compensation
- Not disclosed
- Location
- Claremore, Oklahoma, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Administration
- Posted
Must have
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employm
- Must be comfortable standing for long periods of time.
- Great communication skills with internal and external customers.
- Must be team-oriented, motivated, and well-organized.
- Ability to think critically and evaluate solutions to problems proactively.
- Proficient ability in Microsoft Office and using a computer.
- Must have the ability to handle sensitive and confidential information.
- Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Full description
Duties and Responsibilities:
- Perform to your best abilities during your assigned work shift.
- Monitor and maintain club cleanliness and atmosphere.
- Stay proficient in Planet Fitness mobile app use, content, and updates.
- Ensure that all proper training has been completed to operate safely and efficiently.
- Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
- Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
- Audit and balance cash drawers daily.
- Properly input and update prospective and current member information into tablets and point of sale.
- Ensure members adhere to the company’s policies and guidelines and address any infractions.
- Provide a safe and secure environment for all members.
- Communicate with members and create a high level of member service.
- Stock retail and janitorial items for the following shift.
- Understand and adhere to company standards and help resolve any day-to-day member issues.
- Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
- Stay up to date on all required certifications and training courses.
- Participate in team meetings.
- Communicate with, promote, tour, and assist prospects and potential members.
- Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
- Ensure the club complies with all state and federal laws and insurance requirements.
- Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
- Assist GM and represent our company at community events and other outreach activities.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
- Must be comfortable standing for long periods of time.
- Great communication skills with internal and external customers.