Merchant Services Relationship Manager - Payments - Senior Associate

You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team.

As an Associate Relationship Manager within JPMorgan Merchant Services, you will primarily oversee a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team and JPMorgan Payments Treasury Services to ensure seamless service and support. As an associate Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
• Create, maintain and execute on ongoing personal development plans via internal and external sources
• Travel required

Required qualifications, capabilities, and skills

• Demonstrated ability to grow and retain client relationships through effective use of relationship management and client consulting skills
• 2+ years of payment industry experience
• Strong MS Office Suite skill set with a high emphasis in Excel and other business related database programs i.e. Salesforce
• Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action
• Strong organizational and presentation skills
• Exceptional verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Bachelors or Master’s in Business Administration
• Certified Payments Fraud prevention professional (CPFPP)
• Technology related experience
• Expertise in technology industry working with marketplaces and online retailers

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.