Merchant Services Reporting Channels Senior Product Manager- Payments - Vice President

Position Overview:

As a Product Manager for Merchant Services Reporting Solutions, you will be responsible for defining and executing the product strategy and roadmap for our reporting tools. A key aspect of your role will be working directly with clients to understand their needs, gather feedback, and represent our products effectively. You will collaborate with cross-functional teams, including engineering, marketing, relationship management and commercialization to deliver solutions that meet the evolving needs of our merchant clients. Your role will be pivotal in ensuring our reporting solutions are intuitive, insightful, and impactful.

Key Responsibilities:

• Develop and communicate a clear product vision and strategy for Merchant Services Reporting Solutions.

• Engage directly with clients to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.

• Act as the primary point of contact for clients and internal marketing, relationship management and commercialization teams regarding product-related inquiries and feedback.

• Define and manage the product roadmap, ensuring alignment with company goals and customer needs.

• Conduct competitive analysis and market research to identify trends and opportunities for product differentiation.

• Monitor product performance and user feedback to drive continuous improvement and innovation.

• Develop and deliver product training and documentation to ensure successful adoption and utilization of reporting tools.

Qualifications:

• Bachelor’s degree in Business, Computer Science, or a related field

• 3+ years of experience in product management, preferably in the financial services or fintech industry.

• Strong understanding of merchant services and reporting solutions preferred.

• Proven track record of successfully launching and managing software products.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage directly with clients.

• Experience with agile development methodologies and tools.

• Ability to thrive in a fast-paced, dynamic environment.