Microsoft 365 & AI Architect

Overview PepsiCo leverages Microsoft 365 and strategic SaaS platforms to empower over 290,000+ users with intelligent collaboration, productivity tools and secure cloud services. As the enterprise accelerates AI adoption, this role serves as a Lead Architect and strategic advisor responsible for defining and evolving the global architecture, integration strategy and governance of Microsoft 365, enterprise AI capabilities and connected workplace platforms. The role has a strong focus on Microsoft 365, Development, AI and global delivery, while providing architectural leadership across the broader AI & Experience Services, Global End User Compute, Workplace Enablement and Global Unified Communications & Collaboration (UCC) portfolios within Global Workplace Services (GWS). The M365 & AI Architect leads global architecture initiatives with a primary focus on AI engineering, enterprise AI integration and the strategic evolution of Microsoft 365. This includes Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse and environments), Microsoft 365 Copilot and integration with enterprise applications, data platforms and AI services. The architect defines architectural principles, standards and roadmaps; ensures alignment with enterprise technology strategy and business objectives; and drives interoperability, scalability, security and compliance across global platforms. Working closely with business leaders, executive stakeholders and technology teams, the role provides architectural direction across multiple initiatives and enables integrated, intelligent and user-centric solutions that enhance productivity, collaboration and decision-making. A critical component of the role is leadership in AI engineering, intelligent automation and responsible AI adoption. This includes expertise in Power Platform solution architecture, application and workflow orchestration, API integration, Dataverse architecture, application lifecycle management (ALM), environment strategy and governance. The architect establishes enterprise guardrails, defines Center of Excellence (CoE) standards and enables scalable citizen development and automation capabilities while ensuring solutions meet enterprise architecture, security and operational requirements. While maintaining a strong focus on Microsoft 365, the role requires broad expertise in enterprise AI architecture and integration, including Generative AI, large language models (LLMs), prompt engineering, conversational AI, AI service integration, AI observability and monitoring and Responsible AI. The architect evaluates emerging technologies and integration patterns, translating innovation into secure, scalable and sustainable enterprise capabilities. Responsibilities Lead architecture Provides senior architectural leadership for the global collaboration strategy, ensuring alignment across technology domains and serving as a subject matter expert in Intelligent Automation, AI Engineering and AI Innovation. Responsible for the end-to-end architecture and evolution of solutions, including solution design, lifecycle management, standardization, governance, technology roadmaps and strategic partnerships. Drives global integration across Microsoft 365, enterprise AI solutions and related workplace platforms, ensuring interoperability, scalability, security and alignment with enterprise technology standards. Requires deep technical expertise across the Microsoft 365 ecosystem, Power Platform, Copilot and enterprise AI technologies. Leads the evaluation of emerging capabilities and the development of proofs of concept (PoCs) to validate innovative solutions and accelerate their adoption across the enterprise. Key initiative involvement Leads and provides architectural oversight for complex, highly collaborative global initiatives with a high degree of autonomy, cross-functional platform integration, strategic technology partnerships and the deployment of new capabilities at enterprise scale. Coordinates across business and technology stakeholders to ensure architectural alignment, seamless integration and successful delivery in accordance with global standards and strategic objectives. Decision-Making Acts as the senior architectural representative for the Americas, operating with a high degree of decision-making autonomy. Maintains a comprehensive understanding of global Collaboration strategy, programs and initiatives across Collaboration, UCC and the broader Global Workplace Services (GWS) portfolio. Ensures strong alignment and effective representation across North America (NA), Latin America (LATAM) and Global teams, driving cross-regional collaboration, architectural consistency and alignment with global strategic objectives. Stakeholder engagement Engages with senior and executive leadership to communicate architectural strategy, key initiatives, program progress and emerging capabilities through executive briefings, training sessions, Q&A forum and strategic updates. Serves as a key architectural representative connecting Global, North America (NA) and Latin America (LATAM), ensuring alignment across regional and global priorities. Champions AI innovation initiatives, translating emerging technologies and enterprise AI opportunities into strategic insights and actionable capabilities that drive business value and global adoption. Operational Efficiency Partners closely with Operations and cross-functional IT teams to optimize global service delivery, streamline IT operations and enhance the end-user experience. Identifies opportunities to reduce support tickets, improve knowledge management and automate repetitive tasks through intelligent automation and AI-driven solutions. Drives architectural improvements and cross-team initiatives that increase operational efficiency, service quality and scalability across the Global Workplace Services (GWS) portfolio. Vendor management Medium management, point of contact with HCL during CST. Collab representative for HCL quarterly vendor connects. Coordinates Staff Aug resources towards key initiatives. Compensation and Benefits: The expected compensation range for this position is between $110,700 - $185,250. Location confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications Years of Experience 15+ years of technology experience, including IT Operations, enterprise architecture and support of large-scale global environments. 8+ years of Microsoft 365 experience, covering enterprise architecture, governance, integration and global deployment. 6+ years of Microsoft Power Platform experience (Power Apps, Power Automate, Power Virtual Agents and Copilot Studio), including enterprise-grade solution architecture, low-code/no-code delivery and Center of Excellence (CoE) implementation. 3+ years of experience designing and implementing enterprise AI solutions, including Generative AI and agentic AI use cases, with hands-on expertise in Copilot Studio, conversational AI architecture, Responsible AI, AI governance and observability and Microsoft 365 Copilot integration, enablement and adoption. 5+ years of experience managing strategic vendors and enterprise service providers, including SLA governance, delivery oversight and technology roadmap alignment. Demonstrated experience with Active Directory, Azure and Microsoft Entra ID, including service principal names (SPNs), Conditional Access and identity and access management. Demonstrated experience leading enterprise-scale architecture initiatives, cross-platform integrations and global technology transformation programs. Experience in Tier 3 support and escalation roles, with accountability for complex incident resolution, root cause analysis and service stability in enterprise environments. Demonstrated ability to lead cross-functional and geographically distributed teams, influence senior stakeholders and drive enterprise adoption of AI and productivity capabilities. Technical Skills Enterprise Architecture: Strong expertise in Microsoft 365, Power Platform, Copilot and enterprise AI ecosystems, including architecture strategy, standards, roadmaps and cross-platform integration. Power Platform Architecture: Deep expertise in Power Apps, Power Automate, Copilot Studio, Dataverse, environment strategy, application lifecycle management (ALM), API integrations and Center of Excellence (CoE) and citizen development governance. Enterprise AI Architecture: Strong understanding of Generative AI, large language models (LLMs), agentic AI, prompt engineering, Responsible AI, AI governance and AI observability, including secure and scalable enterprise integration. AI Solution Engineering: Experience designing AI-enabled solutions leveraging Microsoft 365 Copilot, Copilot Studio, Azure AI services, Power Platform and Microsoft 365 extensibility models. Global Integration and Interoperability: Expertise in designing and governing integrations across Microsoft 365, enterprise applications, data platforms, SaaS solutions and AI services using scalable and secure architectural patterns. Automation and API Integration: Strong expertise in PowerShell, Microsoft Graph API, RESTful services and enterprise integration patterns to enable automation, orchestration and cross-platform connectivity. Security, Identity and Compliance: Solid understanding of Microsoft Entra ID, Active Directory, service principals (SPNs), identity and access management, Zero Trust principles and enterprise security and compliance requirements. Architecture Governance and Service Management: Experience defining architectural standards, design principles, lifecycle management practices and solutions aligned with enterprise architecture frameworks and IT service management practices (ITIL). Development and Engineering Fundamentals: Working knowledge of programming and scripting languages such as C# and Python, sufficient to guide engineering teams, assess solution designs and support technical implementation. Microsoft Ecosystem and Extensibility: Familiarity with Microsoft Viva, Copilot extensibility, Microsoft 365 Agents Toolkit and enterprise agent development and integration scenarios. Cloud and Infrastructure Fundamentals: Broad understanding of cloud platforms, infrastructure, networking, databases and application architecture to assess dependencies and ensure end-to-end solution integration. Soft skills Strategic Leadership and Ownership: Demonstrates strong leadership, sound judgment and accountability for architectural decisions, global initiatives and technology outcomes. Analytical Thinking and Problem-Solving: Evaluates complex technical and business challenges, assesses risks and dependencies and develops practical, scalable solutions. Stakeholder and Executive Engagement: Communicates effectively with senior leadership, business stakeholders, technical teams and strategic vendors, translating complex technical concepts into clear business outcomes. Autonomy and Decision-Making: Operates independently with a high degree of autonomy, taking ownership of solution design, architectural decisions, issue resolution and execution. Prioritization and Strategic Focus: Balances strategic initiatives with operational priorities, effectively managing competing demands and aligning efforts with business and technology objectives. Planning and Delivery Management: Demonstrates strong organizational and project coordination skills, with an emphasis on technical documentation, knowledge sharing and sustainable operational handover. Adaptability and Change Leadership: Thrives in fast-paced, dynamic and matrixed global environments, navigating ambiguity and adapting to evolving technologies and business priorities. Cross-Functional Collaboration: Builds strong relationships across global and regional teams, fostering alignment between architecture, engineering, operations, security and business stakeholders. Emotional Intelligence and Conflict Resolution: Demonstrates active listening, sound judgment, self-awareness and the ability to resolve conflicts constructively across diverse teams and stakeholder groups. Presentation and Influence: Confidently leads architectural discussions, technical workshops, executive briefings, training sessions and decision-making forums. Governance and Accountability: Applies a structured approach to work, ensuring alignment with enterprise standards, governance frameworks, policies and procedures. Communication and Responsiveness: Communicates proactively and effectively across time zones, teams and collaboration channels, maintaining transparency and timely follow-through. English Communication: Demonstrates strong written and verbal English communication skills, with the ability to engage effectively with global stakeholders. EEO Statement Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement.