Microsoft 365 L2+ Support Professional

We are looking for an experienced Microsoft 365 L2+ Support Engineer to manage, administer and troubleshoot Microsoft 365 services, identity and access management, security, compliance and endpoint management.

Key Responsibilities

• Administer and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.

• Manage Microsoft Entra ID, user/group administration, MFA, Conditional Access and Single Sign-On (SSO).

• Troubleshoot Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, mailbox migrations and Outlook escalations.

• Support Microsoft Purview, Data Loss Prevention (DLP), retention policies, eDiscovery and Microsoft 365 security configurations.

• Handle escalated L2/L3 incidents, perform root-cause analysis (RCA) and coordinate with Microsoft support.

• Manage incidents, service requests and changes within SLA; maintain technical documentation, service health reports and knowledge articles.

• Provide technical guidance to L1 support engineers.

• Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).

• Troubleshoot Active Directory (AD) issues, including user accounts, groups, authentication and directory-related problems.

Mandatory Skills

• Microsoft 365 administration and troubleshooting

• Exchange Online

• Microsoft Entra ID / Azure AD

• MFA and Conditional Access

• Microsoft Intune - MDM/MAM

• Active Directory troubleshooting

• L2/L3 escalation and RCA

Preferred Skills

• Microsoft Purview, DLP, retention and eDiscovery

• SharePoint Online, Teams and OneDrive administration

• PowerShell scripting for Microsoft 365 administration

• Microsoft 365 service health monitoring and incident management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.