Microsoft Dynamics Contact Center Senior Consultant (B2B)
- Compensation
- PLN 100–PLN 160 / hr
- Location
- Katowice
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
- Solid understanding of omnichannel concepts (digital channels, workload, routing).
- Experience in enterprise CRM and contact center implementations.
- Structured, solution-oriented working style.
- Very good Polish and English skills; German is a plus.
- Open to hybrid work, with 1 day per month at our Katowice office.
Nice to have
- Experience in manufacturing or industrial enterprises.
- Microsoft Dynamics 365 certifications.
- Experience working in agile project environments.
Full description
Wynagrodzenie
B2B: 100 – 160 PLN / godz. netto
Responsibilities
We are looking for a Senior Consultant with strong hands-on experience in Microsoft Dynamics 365 Contact Center. The role focuses on the functional and technical implementation of a modern omnichannel contact center platform, excluding deep voice or telephony architecture responsibilities.
- Configure and implement Microsoft Dynamics 365 Contact Center features.
- Design and implement routing, queues, and case management concepts.
- Support integration with surrounding CRM and business systems.
- Act as senior delivery consultant within the project team.
- Support testing, go-live and hypercare phases.
- Create documentation and support knowledge transfer.
Qualifications
- Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
- Solid understanding of omnichannel concepts (digital channels, workload, routing).
- Experience in enterprise CRM and contact center implementations.
- Structured, solution-oriented working style.
- Very good Polish and English skills; German is a plus.
- Open to hybrid work, with 1 day per month at our Katowice office.
Nice to have:
- Experience in manufacturing or industrial enterprises.
- Microsoft Dynamics 365 certifications.
- Experience working in agile project environments.
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