Mid - IT Help Desk

Key Responsibilities:

• Provided the first tier of support and troubleshooting.

• Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls.

• Follow up on the Implementation and Modification processes of the IT system

• Advise, and train users on appropriate action and how to use different types of systems.

• Responding on time to IT service issues and requests.

• Follow up with users daily to make sure their computer systems are functioning properly.

• Acting as a vocal point between the users and the concerned teams internal the IT departments.

• Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,

• VOIP IP Phones, and Networks.

• Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).

• knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).

• Working in teamwork and Sharing knowledge with team colleagues

Requirements

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Prior Work Experience:

• Bachelor's degree in information technology, Computer Science, or relevant degree.

• 1 to 3 years of experience in the IT Field.

• Ability to handle daily issues related to IT Infrastructure.

• Have good communication skills.

Skills & Abilities:

• Strong knowledge of Windows OS, basic Linux/macOS support

• Understanding of computer hardware, peripherals, and troubleshooting techniques

• Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)

• Experience with ticketing systems and incident management tools

• Ability to install, configure, and maintain software applications

• Knowledge of IT security basics (antivirus, access control, data protection).