Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The OpportunityR0120610 Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer

USAA Mainframe Infrastructure team is looking for Mainframe Infrastructure Engineer who under direct supervision will work on the installation, configuration, maintenance, and tuning of IBM's Customer Information Control System (CICS) on mainframe z/OS operating systems. At USAA, CICS is a mission critical application crucial for managing high-volume, online transaction processing.

As a dedicated Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer, you will directly contribute to enabling USAA’s Mission in delivering technology solutions for our members through effective administration of Customer Information Control System (CICS) on the Mainframe.

The Individual contributor will be responsible for understanding, maintaining, managing, and troubleshooting CICS system and application issues for the overall CICS environment which is a complex CICS environment with over 700 CICS regions to support. The individual contributor will be instrumental in the ongoing efficacy of customer-facing applications that rely on CICS environment usage and access. The Individual will continue to protect USAA’s members and brand through the execution of effective risk processes and related controls, and maximize operational efficiencies. The individual will share on-call, upgrades, updates, migrations, patching, working with team. The individual contributor will also help support expectations and requirements from the various lines of businesses and will work to diagnose and troubleshoot problems.

This role requires an understanding of mainframe technologies. Proficiency in programming languages like JCL and REXX, along with experience in mainframe tools and utilities, is essential. The work environment is typically dynamic and may require after-hours or on-call support to maintain the availability of mission-critical applications.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX.

Relocation assistance is NOT available for this position.

What you'll do:

• System Installation and Maintenance: Installing, configuring, upgrading, and maintaining CICS Transaction Server and related software. This involves applying vendor patches, fixes, and new product releases, often using tools like SMP/E.
• Performance and Capacity Management: Monitoring CICS system performance, identifying bottlenecks, and tuning CICS regions to meet service level agreements (SLAs). This may involve analyzing performance data using tools such as Intellimagic, RMF and BMC Mainview.
• Problem Resolution: Troubleshooting and debugging complex system and application issues, which can include analyzing system dumps and collaborating with application developers and software vendors for solutions.
• Developer Support: Providing technical support to application development teams, which includes setting up and managing CICS regions and defining necessary application resources.
• System Integration: Working with other z/OS systems programmers to integrate CICS with other mainframe subsystems, such as DB2 (database management) and MQ (messaging).
• Security and Disaster Recovery: Implementing and maintaining CICS security protocols (e.g., using RACF) and assisting in the planning, testing, and execution of disaster recovery procedures.
• Automation: Developing and implementing automation scripts (e.g., using REXX) to streamline system management and improve efficiency.
• Under limited supervision, designing scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems.
• Independently, resolving complex technology production issues by troubleshooting IT systems. Identifying opportunities for improvements and makes recommendations to management.
• Analyzing complex outages and identifying opportunities for system improvements.
• Understand the customer and identifying solutions and ideas.
• Evaluating potential Technology solutions with some oversight.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 4 years of infrastructure experience demonstrating depth of technical understanding to include an understanding of mainframe infrastructure and z/OS.
• Proficient level of business acumen in the areas of scripting and programming languages such as JCL, REXX and other mainframe scripting languages.
• Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
• Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

What sets you apart:

• Installation and Maintenance Proficiency: Strong expertise in mainframe product installation, configuration, and maintenance, often including Independent Software Vendor (ISV) installations and upgrades.
• SMP/E Proficiency: Experience with SMP/E (System Modification Program/Extended) for installing and maintaining software.
• z/OS Expertise: In-depth knowledge of z/OS operating systems, including configuration, maintenance, and tuning.
• z/OS Subsystems: Understanding of other z/OS subsystems such as DB2, MQ, JES2, z/OS connect, IMS and TCP/IP.
• Performance Tuning and Monitoring: Experience with performance tuning and the use of monitoring tools (e.g., RMF, Intellimagic, BMC Mainview).
• Familiarity with Assembler, and PL/I is also beneficial.
• Security: Experience with security, often using RACF or equivalent tools.
• Automation and Scheduling: Familiarity with automation tools, job scheduling, and monitoring tools.
• Disaster Recovery: Experience with disaster recovery planning and testing.
• Mainframe Hardware: Understanding of mainframe hardware and architecture to optimize system performance.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.