Full description

Position Overview:

The Retail Sales Agent is responsible for managing ticket sales and retail transactions at designated Bus stops. This position serves as the first point of contact for customers, ensuring professional and engaging experience. Mobile Sales Agents must demonstrate strong sales abilities, exceptional customer service, and the ability to operate a point-of-sale system efficiently.

Essential Duties and Responsibilities (including but are not limited to)Sales & Transactions

Convert passersby into customers by promoting and selling tickets.
Process cash, credit card, and voucher/coupon sales transactions accurately.
Meet and exceed daily and weekly sales goals.
Maintain proper inventory levels for displays, racks, and countertops.

Guest Services

Provide guests with tour and general visitor information in an efficient and friendly manner.
Address guest inquiries, requests, and complaints professionally and effectively.
Solicit customer feedback to improve sales and service.
Answer the phone in a courteous and professional manner.

Safety & Security

Handle credit card transactions and guest information securely.
Follow company policies related to safety, emergencies, and incident reporting.

Operational Responsibilities

Communicate with supervisors regarding operational updates, guest feedback, and sales performance.
Maintain positive relationships with City Sightseeing New Orleans affiliates while upholding a fun and professional company image.
Assist with additional operational tasks as requested by the General Manager or Supervisor.