Mobility Service Desk Specialist-Assistant Manager-Bangalore
Supports enterprise mobility for Vodafone's VOIS shared-services team in Pune, providing 1st and 2nd line support in a 24x7 shift environment. Day to day involves administering Microsoft Intune and Workspace ONE (Omnissa), handling device enrolment, incidents, and policy compliance across Android, macOS, and Windows endpoints.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- 3 to 5 years of experience in L1 and L2 support environments
- Strong hands-on experience with Microsoft Intune and Workspace ONE (Omnissa)
- Good understanding of mobile device management, endpoint management and enterprise mobility services
- Knowledge of Windows desktop and laptop operating systems, along with Windows and non-Windows mobile operating systems
- Familiarity with VMware platforms and associated administration tools
- Experience supporting MAM and MCM solutions
- Familiarity with incident and service management tools such as ServiceNow or Remedy
- Experience using remote administration and troubleshooting tools
- Strong problem-solving, analytical and organisational skills
- Excellent written and verbal communication skills with ability to engage users and stakeholders
- Ability to work effectively under pressure while maintaining service quality
- Collaborative team player with commitment to knowledge sharing and continuous improvement
Nice to have
- Understanding of networking fundamentals and ActiveSync troubleshooting
- ITIL Foundation knowledge preferred; certification is advantageous
Full description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a skilled Mobile Device Management (MDM) & Unified Endpoint Management (UEM) Specialist to join our SCB Operations team in Pune. This role provides 1st and 2nd line support within a 24x7 shift environment, supporting Microsoft Intune and Workspace ONE (Omnissa) platforms across Android, macOS, Windows and mobile device ecosystems.
The role focuses on incident management, service request fulfilment, device enrolment, policy compliance monitoring, user support, troubleshooting, and collaboration with resolver groups and vendors to ensure high-quality service delivery aligned to defined SLAs. The successful candidate will bring strong technical expertise, excellent communication skills, and a customer-focused approach to support business-critical mobility services.
What you’ll do
- Provide 1st and 2nd line technical support for Mobile Device Management (MDM) and Unified Endpoint Management (UEM) services.
- Administer and support Microsoft Intune and Workspace ONE (Omnissa) environments.
- Support device enrolment, configuration, policy deployment and compliance management across Android, macOS and Windows platforms.Log, categorise, diagnose and resolve incidents and service requests in line with agreed SLAs.
- Monitor mobile infrastructure and perform regular system health checks.
- Troubleshoot end-user issues related to mobile devices, applications, connectivity and endpoint management services.
- Support Mobile Application Management (MAM) and Mobile Content Management (MCM) activities, including testing, configuration and support.
- Escalate and coordinate complex technical issues with resolver groups, vendors and service partners.