MORTGAGE LOANS SUPPORT OFFICER

JOB PURPOSE

To call back customers to ensure consent to apply, awareness of products’ basic features, benefits and pricing with the purpose of raising the quality of turned in applications. Review submitted documents & check I-Score to ensure minimum acceptance standards are achieved before submitting applications to the CAF. In addition to, coordinating between Sales channels and CAF to enhance quality of turned in applications.

Description

Business development

• Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies.

• Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers.

• Perform I-Score Checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the CAF.

• Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the salvage rejected application.

• Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned Sales Supervisor

• Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers.

• Provide Feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases.

• Ensure the awareness of distribution channels staff on Mortgage Loans policies to raise the quality & productivity of application.

• Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates

Policies, Processes and Procedures

• Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations

• Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work

Compliance

• Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"