Full description

Role: The Mortgage Servicing Specialist is responsible for providing accurate and timely support throughout the life of a mortgage loan. This role researches and resolves borrower inquiries, processes servicing transactions, maintains accurate loan records, and ensures compliance with company and regulatory requirements.

Major Duties and Responsibilities

Respond to borrower and internal inquiries via phone, email, or secure messaging regarding payments, escrow, balances, fees, payoffs, and account activity.
Research and resolve loan servicing issues, discrepancies, and account corrections.
Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately and timely.
Maintain accurate documentation of account activity and borrower communications.
Follow applicable servicing procedures, investor guidelines, and regulatory requirements.
Collaborate with internal departments to resolve borrower and loan-level issues.
Provide professional, empathetic, and solutions-focused customer service.
Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
Manage loss draft requests to ensure collateral is protected.
Effectively track paid off mortgages; draft and record releases.

Other Duties

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back Regular and predictable attendance
Perform other duties as assigned to support effective department operation.