Mortgage Support Specialist

The Mortgage Support Specialist is responsible for the overall completeness and accuracy of mortgage documents. This position is responsible for reviewing closing documentation, preparing closed loan files for shipping and insuring, clearing exceptions for loans with third party investors/HUD, requesting final documentation and submitting documentation, and assisting the Mortgage Loan Officers with Pipeline Management.

STATEMENT OF EXPECTATIONS

Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner

• Represent CCB with a high level of integrity and professionalism

• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures

• Knowledge of applicable bank software, programs, and procedures

• Demonstrate a willingness to adapt to changing business needs and deadlines

• Possess a work ethic that includes neatness and punctuality

• Exhibit a professional, business-like appearance, and demeanor

• Answer all voicemails and emails within 24 hours of receipt

• Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions

• Complete and attend all required CCB training

• Maintain satisfactory attendance

ESSENTIAL FUNCTIONS

• Review closing documentation for completeness and accuracy, ensuring docs meet with Secondary Market certification requirements

• Scan and file closing packets, mailing notes, allonges and releases to investors, and mailing trailing documents monthly.

• Preparation of closed loan files for shipping to investors and/or HUD for insuring purposes

• Monitor investor purchase timeline and ensure post-closing loans are delivered within required investor deadlines.

• Act as the cancellation clerk by assigning cancelled files to the UW team and sending out AA letters.

• Send out NOIs and conditional approval letters to borrowers.

• Processes application deposit and refunds

• Monitor pipeline, including updating Mortgage Loan Officers (MLOs) on pipeline status and file reviews

ADDITIONAL RESPONSIBILITIES

• Perform other duties as assigned.