MS DYNAMICS 365 CRM - Technical Lead

Job Description:Essential Job Functions:

• Lead the end-to-end technical design, development, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM/Customer Engagement solutions.

• Customize and configure entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.

• Develop custom plugins, custom workflow activities, JavaScript/TypeScript extensions, Web API integrations, and server-side components using C#, .NET Framework, and .NET Core/.NET 6+ where applicable.

• Design and implement integrations between Dynamics 365 CRM and enterprise applications using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and thirdparty integration platforms.

• Build and extend Power Platform solutions including Power Apps, Power Automate, Dataverse, and Power Pages when required.

• Participate in requirement analysis, fit-gap workshops, technical design sessions, estimation, and solution architecture reviews.

• Support data migration, data cleansing, duplicate detection, and integration mapping activities using Dataverse, Dataflows, KingswaySoft, SSIS, or similar tools.

• Manage solution packaging, deployment, environment strategy, release management, and CI/CD pipelines using Azure DevOps and Microsoft best practices.

• Troubleshoot complex CRM issues, optimize solution performance, ensure security compliance, and provide production support.

• Prepare and maintain technical design documents, interface specifications, deployment guides, unit testing evidence, and support documentation.

• Own technical delivery planning, effort estimation, task allocation, design reviews, code quality, release readiness, and escalation management across CRM workstreams.

• Provide hands-on technical leadership, solution guidance, code reviews, mentoring, and coaching to CRM developers and consultants.

Basic Qualifications:

• 5+ years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement technical implementation, customization, integration, and support, including proven experience in a technical lead role.

• Strong technical expertise across Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.

• Advanced development experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.

• Proven experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.