MS Dynamics CRM Techno-Functional Consultant

Role Overview :

We are looking for an experienced Microsoft Dynamics CRM Techno-Functional Consultant with 8 to 10 years of hands-on experience in Microsoft Dynamics 365 CRM. The candidate should have a strong combination of functional consulting, solution design, customization, configuration, and technical development skills, along with the ability to work closely with business stakeholders and technical teams.

Key Responsibilities :

• Work with business stakeholders to understand requirements, translate business processes into Dynamics CRM solutions, and provide techno-functional recommendations.

• Configure and customize Microsoft Dynamics 365 CRM including entities/tables, forms, views, dashboards, business rules, workflows, business process flows, and security roles.

• Design and implement CRM solutions using Power Apps, Model-Driven Apps, Power Automate, and Dataverse.

• Develop and customize CRM components using C#, .NET, JavaScript, plugins, custom workflow activities, and APIs.

• Develop and maintain plugins, custom actions, workflows, integrations, and client-side scripts.

• Design integrations between Dynamics CRM and external systems using REST/SOAP APIs, Azure Functions, webhooks, and integration platforms.

• Work extensively with Microsoft Dataverse including data modelling, relationships, security, and data management.

• Analyse existing CRM implementations, identify gaps, and recommend improvements, enhancements, and best practices.

• Prepare functional and technical design documents, solution specifications, user stories, process flows, and technical documentation.

• Participate in requirement gathering, solution design, development, testing, UAT, deployment, and post-production support.

• Troubleshoot production issues, perform root-cause analysis, and provide timely resolution.

• Collaborate with developers, QA teams, architects, project managers, and business users throughout the implementation lifecycle.

• Support CRM upgrades, migrations, deployments, and release management across environments.

• Ensure solutions follow Microsoft Dynamics 365 best practices, security standards, scalability, and maintainability requirements.

• Mentor junior developers/consultants and provide technical guidance where required.

Technical & Functional Requirements :

• 810 years of overall experience with Microsoft Dynamics CRM / Dynamics 365 CE.

• Strong hands-on experience as a Techno-Functional Consultant with both functional and technical CRM expertise.

• Strong knowledge of Dynamics 365 Customer Engagement (CE) and CRM architecture.