MSP Account Manager
- Compensation
- Not disclosed
- Location
- Hicksville, NY
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- Previous MSP, VAR, IT services, or technology account management experience strongly preferred.
- Experience managing ongoing business relationships with multiple clients.
- Strong understanding of the MSP business model and recurring managed services.
- Experience selling or supporting the sale of technology solutions, including managed services, projects, hardware, software, licensing, cloud, and cybersecurity services.
- Ability to communicate effectively with both technical teams and business executives.
- Strong relationship-building, communication, organization, and presentation skills.
- Comfortable discussing contracts, renewals, proposals, pricing, and service expectations with clients.
- Ability to identify opportunities within existing accounts and move them through the sales process.
- Strong sense of ownership and follow-through.
- We are looking for someone who takes ownership of the client relationship.
- The right candidate should know their clients well, understand what is happening within their accounts, recognize when a relationship needs attention, and identify opportunities where additional techn
- This person should be comfortable having both strategic and difficult conversations with clients. They should be able to discuss future technology needs and new solutions while also addressing service
Full description
MSP Account Manager
Location: Hicksville, NY / Long Island
Position Type: Full-Time
Focus: Client Relationship Management & Account Growth
Position Overview
We are seeking an experienced MSP Account Manager to manage and grow relationships with our existing clients. This role serves as a primary business point of contact for assigned accounts and is responsible for ensuring clients receive value from their technology partnership while identifying opportunities to expand services.
The ideal candidate has experience working within a Managed Service Provider (MSP) or IT services organization and understands how managed services, professional services, cloud, cybersecurity, hardware, software, and licensing come together to support a client's business.
This is a relationship-driven position. Success will be measured by client retention, client satisfaction, relationship strength, and growth within the existing client base.
Responsibilities
- Serve as the primary relationship and business contact for an assigned portfolio of clients.
- Develop strong relationships with business owners, executives, IT leaders, and other key stakeholders.
- Build a thorough understanding of each client's business, technology environment, challenges, and future needs.
- Conduct regular client meetings, account reviews, and strategic technology discussions.
- Ensure clients understand the services they are receiving and the overall value of the MSP relationship.
- Work closely with service delivery, technical, project, and leadership teams to ensure client expectations are understood and addressed.
- Proactively identify client concerns and help coordinate internal resources to resolve issues before they negatively impact the relationship.
- Identify opportunities to expand existing relationships through additional managed services, cybersecurity, cloud, Microsoft 365, professional services, projects, hardware, software, and licensing.
- Develop proposals, quotes, renewals, and recommendations based on client needs.
- Manage contract renewals and help maintain strong client retention.
- Maintain accurate client information, opportunities, activities, and forecasts within the company's CRM/PSA.
- Coordinate internally to ensure commitments made to clients are communicated and followed through.
- Act as an advocate for the client internally while balancing client needs with company standards, scope, and contractual responsibilities.